Product Guide III (Part-time) - San Diego UTC Showroom

Rivian • San Diego, CA

1d • Onsite

About The Position

Rivian is seeking a Product Guide III to serve as the face of the brand and build strong connections with its community through engaging customer experiences. The role focuses on delivering intuitive, innovative interactions that inspire customer loyalty and trust, and on exceeding expectations throughout the customer journey, from initial engagement to vehicle delivery.

The position is based at Rivian’s San Diego UTC showroom at 4353 La Jolla Village Dr., Suite H21, San Diego, CA 92122. The schedule is 3–4 days per week, totaling 24–32 hours. The showroom is open Monday through Saturday from 10:00 a.m. to 8:00 p.m. and Sunday from 11:00 a.m. to 7:00 p.m.; weekend availability is needed. The role may require nights, weekends, holidays, and travel to support other market launches and operations.

The Product Guide III supports customer engagement, sales and brand initiatives, showroom operations, and vehicle presentation. This includes educating customers, arranging demonstration drives and deliveries, using POS and CRM platforms, supporting events, and maintaining a premium retail and hospitality environment.

Requirements

• At least 18 years of age; must be at least 21 to operate a Rivian vehicle.
• High school diploma or GED.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel based on business needs to support other market launches and operations.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or the state where they commute daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. Continuous Motor Vehicle Record monitoring applies.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable at the assigned work location.
• Strong understanding of written and spoken English.
• Ability to see, read, and interpret documents such as government regulations, safety rules, operating and maintenance instructions, or schematics.
• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive fields.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multitask while maintaining exceptional work quality.
• Excellent written and verbal English-language skills.

Nice To Haves

• 2 or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience, meeting their needs, and exceeding expectations.
• Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Engage with customers to identify their needs and create individualized experiences, including demonstration drives and customer deliveries.
• Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain strong brand and product expertise by completing required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and building or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Potential participation in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Potential participation in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements.
• Potential eligibility for an annual performance bonus.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED