Product Guide III (Part-time) - San Francisco Spaces

Rivian • San Francisco, CA

5d • Onsite

About The Position

Rivian is seeking a customer-oriented Product Guide III to represent the brand and create memorable, engaging experiences for its community. The role involves welcoming and educating customers, understanding their needs, and providing individualized interactions from initial engagement through vehicle delivery. Product Guides support customer loyalty and trust while contributing to commercial objectives and brand initiatives.

The position is based at 340 Fell Street in San Francisco. The estimated schedule is 24–32 hours per week over three to four days, with required weekend availability. The space is open Monday through Sunday, 9:00 a.m. to 6:00 p.m. The role includes customer engagement, demonstration drives and deliveries, product and brand education, event and space operations, and maintaining premium retail, hospitality, and vehicle presentation standards.

Requirements

• At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
• High school diploma, GED, or another recognized high school equivalency credential.
• Ability to work a flexible schedule supporting customers on nights, weekends, and/or holidays, and willingness to travel as business needs require.
• Valid driver’s license in the state or province of residence where the candidate will drive or operate a vehicle, or in the state from which they commute daily.
• No drug- or alcohol-related driving incidents in the past three years; no more than one serious moving violation in the past three years; and no driving-related license suspension or revocation within a three-to-five-year period. The role is subject to continuous motor vehicle record monitoring.
• Strong understanding of written and spoken English.
• Ability to understand and articulate concepts in technology and automotive fields.
• Ability to overcome objections using active listening and critical thinking.
• Ability to multitask while maintaining high-quality work.
• Excellent written and verbal English-language skills.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Energetic, enthusiastic, and engaging customer interaction style, with a strong commitment to elevating the customer experience and delighting the community.

Nice To Haves

• Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Working knowledge of Google Workspace and the ability to learn new tools quickly.
• Additional language skills.
• Have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment, if applicable at the assigned work location.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience, meeting their needs, and exceeding expectations.
• Work toward key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Identify customers’ individual needs and create tailored experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain a high level of brand and product expertise and stay current with required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Potential eligibility to participate in Rivian’s 401(k) Plan
• Potential eligibility to participate in Rivian’s Employee Stock Purchase Program
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED