Product Guide III (Part-time) - Brickell Showroom

Rivian • Miami, FL

4d • Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you lead intuitive, innovative interactions that inspire loyalty and trust, and seek opportunities to exceed expectations from initial customer engagement through vehicle delivery. The position is based at Rivian's Brickell Showroom at 900 S Miami Ave, Miami, Florida 33130.

Requirements

• At least 18 years of age; must be at least 21 to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays, and willingness to travel based on business needs.
• Valid driver's license in the state or province of residence or the state where the employee commutes daily; no drug- or alcohol-related driving incidents in the last three years, no more than one serious moving violation in the last three years, and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring applies.
• Must have or be eligible to obtain any applicable sales license, notary license, and/or food handling certification within the first 90 days of employment.
• Strong understanding of written and spoken English.
• Ability to understand and articulate concepts in technology and automotive fields.
• Ability to overcome objections using active listening and critical thinking, multitask while maintaining quality, learn quickly, and adapt to changing timelines in a fast-paced environment.
• Physical ability to perform tasks that may involve sitting for two or more hours at a time; standing up to eight or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands for grasping and using tools, entering data, writing communications, or calling customers or internal partners.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Energetic, enthusiastic, engaging customer interaction style and an obsessive approach to elevating the customer experience and delighting the community.

Nice To Haves

• Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Working knowledge of Google Workspace and the ability to learn new tools quickly.
• Excellent written and verbal English-language skills; additional languages are a plus.

Responsibilities

• Welcome, engage, and educate customers, ensuring an inclusive, positive experience that meets their needs and exceeds expectations.
• Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Identify customers' unique needs and create individualized experiences, including demonstration drives and customer deliveries.
• Support commercial business objectives and brand initiatives, including demand and lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain strong brand and product expertise by completing required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform operational duties, including event production and support, back-of-house upkeep, food and beverage support, cleaning and general space upkeep, and creating or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life insurance
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Potential eligibility to participate in Rivian's 401(k) Plan
• Potential eligibility to participate in Rivian's Employee Stock Purchase Program
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED