Product Guide III (Part-time) - Dallas Service Center

Rivian • Dallas, TX

5d • Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you lead intuitive, innovative interactions that inspire loyalty and trust, delivering an elevated experience from initial engagement through vehicle delivery. This is a proactive posting to build a pipeline of qualified candidates for future openings; candidates will be contacted if a matching position becomes available. The role is based at the Dallas Service Center at 2512 Hawes Ave, Dallas, TX 75235.

Requirements

• High school diploma, GED, or other recognized high school equivalency credential.
• At least 18 years of age; must be at least 21 to operate a Rivian vehicle.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel based on business needs to support other market launches and operations.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or the state from which they commute daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. Subject to continuous Motor Vehicle Record monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment, if applicable at the assigned work location.
• Ability to understand and articulate concepts in the technology and automotive space.
• Resilience and ability to overcome objections through active listening and critical thinking.
• Ability to multitask while maintaining exceptional quality of work.
• Strong written and spoken English skills, and ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Energetic, enthusiastic, and engaging customer interaction style, with a strong commitment to elevating the customer experience and delighting the community.

Nice To Haves

• 2+ years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, creating a positive and inclusive experience while meeting their needs and exceeding expectations.
• Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience results such as NPS and survey results.
• Engage with customers to identify their needs and create individualized experiences, including demonstration drives and customer deliveries.
• Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain brand and product expertise by staying current on required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
• Maintain premium retail, hospitality, and vehicle presentation standards.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Annual performance bonus may be available.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements.
• Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED