Product Guide III (Part-time) - Tysons Corner Center Spaces

Rivian•McLean, VA

10d

About The Position

Rivian is hiring a part-time Product Guide III to welcome, engage, and educate customers, create individualized customer experiences, and support the company’s commercial and brand objectives. The role involves sharing product expertise, generating leads, supporting demonstration drives and customer deliveries, and contributing to events and day-to-day operations at Rivian’s Tysons Corner Center location. Product Guides are expected to maintain premium retail, hospitality, and vehicle presentation standards while helping deliver an inclusive, positive customer experience.

Requirements

At least 18 years of age; must be at least 21 years of age to operate a Rivian vehicle.
High school diploma, GED, or other recognized high school equivalency credential.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
Ability and willingness to travel based on business needs to support other market launches and operations.
Working knowledge of Google Workspace and ability to learn new tools quickly.
Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or in the state where the employee commutes daily.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. The employee will be subject to continuous Motor Vehicle Record monitoring.
Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable in the assigned work location.

Nice To Haves

2+ years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
Experience using POS and CRM software.

Responsibilities

Welcome, engage, and educate customers, ensuring their needs are met and expectations are exceeded in a positive and inclusive experience.
Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
Identify customers’ unique needs and create individualized experiences, including demonstration drives and customer deliveries.
Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
Maintain brand and product expertise and stay current on required training and courses.
Use POS and CRM platforms to generate leads and enhance the customer experience.
Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays as necessary.
Uphold retail, hospitality, and vehicle presentation standards to keep locations looking and feeling premium.
Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements