Product Guide III (Part-Time) - Roslyn Long Island Spaces

Rivian • Village of Flower Hill, NY

2d • Onsite

About The Position

As a part-time Product Guide III at Rivian, you are the face of the brand and cultivate strong connections with the community through memorable, engaging experiences. You will deliver intuitive, innovative customer interactions that inspire loyalty and trust, taking opportunities to exceed expectations from initial engagement through vehicle delivery. The role is based at 1073 Northern Blvd, Roslyn, NY 11576.

You will provide customer guidance and demonstrations, support sales and brand initiatives, maintain product expertise, and use POS and CRM tools to generate leads and enhance the customer experience. The position also includes daily operational and event-support duties, maintaining premium retail, hospitality, and vehicle presentation standards, and taking on additional assignments as requested by leadership.

Requirements

• At least 18 years of age; must be at least 21 years of age to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule supporting customers on nights, weekends, and/or holidays, and willingness to travel as needed to support other market launches and operations.
• Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or the state from which they commute daily.
• No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. Subject to continuous Motor Vehicle Record monitoring.
• Must have or be eligible to obtain any applicable sales license, notary license, and/or food handling certification within the first 90 days of employment.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Strong understanding of written and spoken English, with the ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive topics.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multitask while maintaining exceptional work quality.
• Excellent written and verbal English language skills.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Commitment to elevating the customer experience and exceeding expectations.
• Physical ability to perform tasks that may involve sitting, standing, walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands for grasping and using tools, entering data, writing communications, or calling customers or internal partners.

Nice To Haves

• 2 or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience while meeting their needs and exceeding expectations.
• Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Engage with customers to identify their needs and create individualized experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain a high level of brand and product expertise and stay current with required training and courses.
• Maintain knowledge of POS and CRM tools and use them to generate leads and enhance customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards to ensure locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
• Opportunity to participate in Rivian’s Employee Stock Purchase Program, subject to eligibility requirements
• Annual performance bonus eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED