Product Guide (Part-time)- Roslyn/Plainview/Southampton Long Island Locations (For Future Consideration)

Rivian • Woodbury, NJ

11d • Onsite

About The Position

Rivian is building emissions-free Electric Adventure Vehicles and seeks team members who share a love of the outdoors and a desire to protect it for future generations. This posting is for future consideration at Rivian's Long Island, New York locations; there are no immediate openings at these locations, and applications may be considered for upcoming opportunities. Locations listed are Long Island Spaces in Roslyn, Woodbury Service Center, and Southampton Charging Post.

As a Product Guide III, you are the face of the Rivian brand and build community connections through memorable, engaging customer experiences. You will deliver intuitive interactions that foster loyalty and trust, educate customers about Rivian products, and support their journey from initial engagement through vehicle delivery. This part-time role requires a customer-focused approach, strong product expertise, and a commitment to exceeding customer expectations.

The hourly pay range for New York applicants is $25.43–$29.12. The successful candidate may be eligible for an annual performance bonus. Rivian offers benefits to eligible full- and part-time employees and their eligible family members, including paid vacation, paid sick leave, and insurance benefits. Eligible employees may also participate in the company's 401(k) Plan and Employee Stock Purchase Program. Part-time coverage begins the first of the month following 90 days of employment.

Requirements

• At least 18 years of age; at least 21 years of age to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as business needs require, including to support other market launches and operations.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Valid driver's license in the state or province of residence where the employee will drive or operate a vehicle, or the state where the employee commutes daily.
• No drug- or alcohol-related driving incidents in the last three years; no more than one serious moving violation in the last three years; and no driving-related license suspension or revocation within a three-to-five-year period. Subject to continuous motor vehicle record monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment, if applicable to the assigned work location.
• Strong understanding of written and spoken English.
• Ability to understand and articulate concepts in technology and automotive fields.
• Ability to overcome objections using active listening and critical thinking.
• Ability to multitask while maintaining exceptional quality of work.
• Excellent written and verbal English language skills.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Ability to elevate customer experience and consistently seek opportunities to delight and engage the community.
• Physical ability to sit for up to two or more hours at a time, stand for up to eight or more hours per day, walk, bend, kneel, lie down, twist, carry, reach, stretch, push, pull, and lift up to 50 pounds.
• Frequent use of hands to grasp and use tools, enter data, write communications, or call customers or internal partners.
• Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

• Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, creating a positive and inclusive experience while meeting their needs and exceeding expectations.
• Work toward key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
• Identify customers' unique needs and provide individualized experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives, including demand and lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain current brand and product expertise by completing required training and courses.
• Use POS and CRM tools to generate leads and improve the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• Opportunity to participate in Rivian's 401(k) Plan, subject to eligibility requirements
• Opportunity to participate in Rivian's Employee Stock Purchase Program, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED