Field Service Technician, Night Shift (For Future Consideration)

Rivian • Phoenix, AZ

1d

About The Position

This position is designed for emerging to mid-level technicians who want to develop their technical skills while delivering an exceptional customer experience. As part of Rivian’s junior talent pipeline, the technician supports electric-vehicle repairs, inspections, and field service operations under the mentorship of senior technicians and leadership. The role is based primarily at a local service center but may also involve remote work, mobile-service travel, or support for plant operations as business needs evolve.

The technician performs or assists with vehicle diagnosis, repairs, installations, and inspections; follows repair procedures and safety requirements; conducts post-repair road tests; and supports parts operations and repair documentation. The role also involves customer and supplier interactions, contributing feedback on process improvements, participating in service campaigns, and completing training. The position requires a standard 40-hour workweek, with shifts that may include weekends, holidays, early mornings, evenings, or overnights according to business needs.

Requirements

• Minimum age of 21.
• Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek and potential shifts on weekends, holidays, early mornings, evenings, or overnights based on business needs.
• Flexibility to travel to regional locations or production facilities as needed.
• Proficiency with laptops or computers in Windows or Mac environments and work order management systems.
• Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
• Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
• Basic understanding of electricity theory, including awareness of high- and low-voltage systems; familiarity with basic circuit measurement tools such as a DVOM; and introductory exposure to reading electrical schematics.
• Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
• Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Ability to drive a non-commercial truck and trailer.
• Graduation from an accredited automotive repair school or program.
• 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
• Basic exposure to electric-vehicle or hybrid frameworks.
• Experience working in a fast-paced start-up environment.

Responsibilities

• Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
• Learn to identify and explain Rivian’s product line, EV framework, tools, and accessories; build peer relationships and work under the mentorship of senior technicians.
• Use available technical resources and follow repair procedures efficiently without compromising quality or safety.
• Conduct post-repair road tests to verify repair quality and operational safety.
• Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
• Maintain detailed technical notes and documentation for completed and in-process repairs.
• Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
• Identify process improvement opportunities, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
• Engage in required training, keep technical skills current, and maintain high-quality work with minimal supervision as experience increases.

Benefits

• Annual performance bonus eligibility.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees.
• 401(k) Plan participation, subject to eligibility requirements.
• Employee Stock Purchase Program participation, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED