Product Guide III (Part-Time) - Laguna Showroom

Rivian • Laguna Beach, CA

8d • Onsite

About The Position

Rivian is seeking a customer-oriented Product Guide III to represent the brand at its Laguna showroom. The role focuses on building community connections and delivering memorable, engaging customer experiences that foster loyalty and trust, from initial engagement through vehicle delivery. The Product Guide helps customers understand Rivian products and services and works to exceed their expectations.

This part-time role is scheduled for 3–4 days per week in 8-hour shifts. Weekend availability is required. The showroom is open Monday through Saturday from 10:00 a.m. to 7:00 p.m. and Sunday from 10:00 a.m. to 6:00 p.m. The role includes customer engagement and demonstrations, supporting commercial and brand initiatives, maintaining product and brand expertise, and completing showroom operations and presentation tasks.

Requirements

• At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays, and willingness and ability to travel as needed to support other market launches and operations.
• Valid driver’s license in the state or province of residence or commuting to/from. Driving record requirements include no drug- or alcohol-related driving incidents in the last three years, no more than one serious moving violation in the last three years, and no driving-related license suspension or revocation within a three-to-five-year period. Continuous motor vehicle record monitoring applies.
• Must have or be eligible to obtain any applicable sales license, notary license, and/or food handling certification within the first 90 days of employment.
• Strong understanding of written and spoken English and ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.
• Ability to understand and articulate concepts in technology and automotive fields.
• Ability to overcome objections using active listening and critical thinking, multitask while maintaining quality, learn quickly, and adapt to changing timelines in a fast-paced environment.
• Physical ability to sit for up to two or more hours at a time; stand for up to eight or more hours a day; walk, bend, kneel, lie down, twist, carry, reach, stretch, push, pull, and lift up to 50 pounds.
• Frequent hand use for grasping tools, entering data, writing communications, and calling customers or internal partners.

Nice To Haves

• Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• Experience using POS and CRM software.
• Working knowledge of Google Workspace and the ability to learn new tools quickly.
• Additional language skills.

Responsibilities

• Welcome, engage, and educate customers, ensuring an inclusive experience that meets their needs and exceeds expectations.
• Work toward key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience results.
• Identify customers’ unique needs and provide individualized experiences, including demonstration drives and customer deliveries.
• Support commercial objectives and brand initiatives such as demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
• Maintain a high level of brand and product expertise and stay current with required training and courses.
• Use POS and CRM tools to generate leads and enhance the customer experience.
• Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and building or maintaining visual displays.
• Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
• Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees.
• Potential eligibility to participate in Rivian’s 401(k) Plan.
• Potential eligibility to participate in Rivian’s Employee Stock Purchase Program.
• May be eligible for an annual performance bonus.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED