Product Guide III (Part-Time) - Dallas Service Center

Rivian•Dallas, TX

8d•Onsite

About The Position

As a part-time Product Guide III at Rivian, you are the face of the brand, building connections with the community through memorable, engaging experiences. You lead intuitive, innovative customer interactions that inspire loyalty and trust, with a strong focus on elevating the customer experience from initial engagement through vehicle delivery. The role is based at Rivian’s Dallas Service Center at 2512 Hawes Ave, Dallas, TX 75235, and is expected to transfer to the Frisco, TX service center in early 2027. It involves customer engagement, product education, demonstration drives and deliveries, sales and lead-generation activities, and day-to-day operational support. The position requires maintaining expertise in Rivian products and tools, upholding premium retail and vehicle presentation standards, and supporting events and community initiatives.

Requirements

At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
High school diploma, GED, or another recognized high school equivalency credential.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays, and willingness to travel based on business needs to support other market launches and operations.
Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or in the state where the employee commutes daily.
No drug- or alcohol-related driving incidents in the last 3 years; no more than one serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. Subject to continuous Motor Vehicle Record monitoring.
Must have or be eligible to obtain applicable sales, notary, and/or food-handling licenses or certifications within the first 90 days of employment.
Strong understanding of written and spoken English.
Ability to understand and articulate concepts in the technology and automotive space.
Ability to overcome objections using active listening and critical thinking.
Ability to multitask while maintaining exceptional work quality.
Excellent written and verbal English-language skills.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Energetic, enthusiastic, and engaging customer interaction style, with a strong commitment to elevating customer experience.

Nice To Haves

At least 2 years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
Experience using POS and CRM software.
Working knowledge of Google Workspace and ability to learn new tools quickly.
Additional language skills.

Responsibilities

Welcome, engage, and educate customers, ensuring their needs are met and expectations exceeded in a positive, inclusive experience.
Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
Identify customers’ unique needs and create individualized experiences, including demonstration drives and customer deliveries.
Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
Maintain a high level of brand and product expertise by completing required training and courses.
Maintain knowledge of POS and CRM tools and use them to generate leads and enhance customer experience.
Perform day-to-day operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and creating or maintaining visual displays.
Uphold retail, hospitality, and vehicle presentation standards to maintain premium locations.
Take on additional projects, duties, and assignments as required or requested by leadership.