Product Guide III (Part-time) - One Paseo Spaces

Rivian•San Diego, CA

5d•Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you will lead intuitive, innovative interactions that inspire loyalty and trust. The position calls for an enthusiastic individual focused on elevating the customer experience and exceeding expectations from initial engagement through vehicle delivery. This part-time position is based at One Paseo Spaces, 3725 Paseo Place Suite 980, San Diego, California. The schedule is 24–32 hours per week across 3–4 days per week, with weekend availability required. Store hours are Monday–Saturday, 10:00 a.m.–8:00 p.m., and Sunday, 11:00 a.m.–7:00 p.m. The role may also require a flexible schedule to support customers on nights, weekends, or holidays, and travel to support other market launches and operations based on business needs.

Requirements

At least 2 years of customer service experience.
At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
High school diploma, GED, or other recognized high school equivalency credential.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays, and willingness and ability to travel based on business needs to support other market launches and operations.
Working knowledge of Google Workspace and ability to learn new tools quickly.
Valid driver’s license in the state or province of residence where the candidate will drive or operate a vehicle, or in the state where they commute daily.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5 year period. The role is subject to continuous Motor Vehicle Record monitoring.
Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable in the assigned location.
Strong understanding of written and spoken English.
Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.
Ability to perform physical tasks that may include sitting, standing, walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping and using tools, entering data, writing communications, or calling customers or internal partners.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in technology and automotive fields.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multitask while maintaining exceptional quality of work.
Excellent written and verbal English language skills.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Commitment to elevating the customer experience and consistently seeking opportunities to delight and engage the community.

Nice To Haves

Prior experience in an electric vehicle, field marketing, sales, education, or hospitality environment.
Experience using POS and CRM software.
Additional language skills.

Responsibilities

Welcome, engage, and educate customers, providing a positive and inclusive experience and ensuring their needs are met and expectations exceeded.
Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
Engage with customers, identify their unique needs, and create individualized experiences, including demonstration drives and customer deliveries.
Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
Maintain a high level of brand and product expertise and stay current with required training and courses.
Maintain knowledge of POS and CRM tools and use those platforms to generate leads and enhance the customer experience.
Perform day-to-day operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and building or maintaining visual displays.
Uphold retail, hospitality, and vehicle presentation standards to ensure locations look and feel premium.
Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
Employee Stock Purchase Program, subject to eligibility requirements
Potential eligibility for an annual performance bonus