Product Guide III (Part-time) - Dallas Showroom

Rivian•Dallas, TX

2d•Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you lead intuitive, innovative interactions that inspire loyalty and trust, and work to exceed expectations from initial engagement through vehicle delivery. The role is based at Rivian’s Dallas showroom at 3010 Knox St, Dallas, TX 75205. It includes customer engagement and education, product demonstrations and deliveries, sales and lead-generation activities, and day-to-day showroom operations. The position requires maintaining a high level of brand and product knowledge and upholding premium retail, hospitality, and vehicle presentation standards.

Requirements

High school diploma, GED, or another recognized high school equivalency credential.
At least 18 years of age; must be at least 21 to operate a Rivian vehicle.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays, and willingness and ability to travel as business needs require.
Valid driver’s license in the state or province of residence, or the state where the employee commutes daily to or from.
No drug- or alcohol-related driving incidents in the last three years; no more than one serious moving violation in the last three years; and no driving-related license suspension or revocation within a three-to-five-year period. Subject to continuous Motor Vehicle Record monitoring.
Must have or be eligible to obtain any applicable sales license, notary license, and/or food handling certification within the first 90 days of employment.
Strong understanding of written and spoken English.
Ability to understand and articulate concepts in technology and automotive fields; overcome objections through active listening and critical thinking; multitask while maintaining work quality; learn quickly; and adapt to changing timelines.
Excellent written and verbal English skills.
Physical exertion may include sitting for up to two or more hours at a time, standing for up to eight or more hours a day, walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent hand use for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

Two or more years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
Experience using POS and CRM software.
Working knowledge of Google Workspace and the ability to learn new tools quickly.
Additional language skills.
Energetic, enthusiastic, and engaging customer interaction style; resilience; and a strong commitment to elevating the customer experience.

Responsibilities

Welcome, engage, and educate customers, providing a positive and inclusive experience while meeting their needs and exceeding expectations.
Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience results such as NPS and survey results.
Engage with customers, identify their individual needs, and create tailored experiences, including demonstration drives and customer deliveries.
Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
Maintain brand and product expertise by staying current on required training and courses.
Use POS and CRM tools to generate leads and enhance the customer experience.
Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, general space upkeep, cleaning, and building or maintaining visual displays.
Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
Take on additional projects, duties, and assignments as required or requested by leadership.