Product Guide III (Part-time) - Venice Showroom

Rivian•Los Angeles, CA

8h•Onsite

About The Position

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with the community through memorable and engaging experiences. In this customer-oriented role, you will lead intuitive, innovative interactions that inspire loyalty and trust. The role focuses on elevating the customer experience and delighting community members from initial engagement through vehicle delivery. The position is based at Rivian’s Venice showroom at 660 Venice Blvd., Venice Beach, CA 90291. The showroom is open Monday through Friday from 10:00 a.m. to 6:00 p.m. and Saturday and Sunday from 10:00 a.m. to 7:00 p.m. The schedule is 3–4 days per week in 8-hour shifts, and weekend availability is required.

Requirements

At least 18 years of age; must be at least 21 years old to operate a Rivian vehicle.
High school diploma, GED, or other recognized high school equivalency credential required.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays, and willingness and ability to travel based on business needs to support other market launches and operations.
Working knowledge of Google Workspace and ability to learn new tools quickly.
Valid driver’s license in the state or province of residence where the employee will drive or operate a vehicle, or the state from which they commute daily. Driving record requirements include no drug- or alcohol-related driving incidents in the last 3 years, no more than 1 serious moving violation in the last 3 years, and no driving-related license suspension or revocation within a 3–5 year period; continuous Motor Vehicle Record monitoring applies.
Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable at the assigned work location.
Strong understanding of written and spoken English and ability to read and interpret documents such as regulations, safety rules, instructions, and schematics.
Able to understand and articulate concepts in technology and automotive fields; overcome objections using active listening and critical thinking; multitask while maintaining work quality; and adapt to a fast-paced environment and changing timelines.
Able to perform the physical requirements described, including standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 pounds.

Nice To Haves

2+ years of experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
Experience using POS and CRM software.
Excellent written and verbal language skills in English; additional languages are a plus.
Energetic, enthusiastic, and engaging customer interaction style, with a strong commitment to elevating the customer experience and over-delivering for the community.

Responsibilities

Welcome, engage, and educate customers, providing a positive and inclusive experience while meeting their needs and exceeding expectations.
Achieve key performance indicators, including leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience measures such as NPS and survey results.
Engage with customers, identify their individual needs, and create tailored experiences, including demonstration drives and customer deliveries.
Support commercial business objectives and brand initiatives, including demand and lead generation, product deep-dives, gear demonstrations, trip planning, food and beverage offerings, and community events.
Maintain a high level of brand and product expertise and complete required training and courses.
Use POS and CRM tools to generate leads and enhance the customer experience.
Perform daily operational duties, including event production and support, back-of-house upkeep, food and beverage support, cleaning and general space upkeep, and building or maintaining visual displays.
Maintain retail, hospitality, and vehicle presentation standards so locations look and feel premium.
Take on additional projects, duties, and assignments as required or requested by leadership.