Product Consultant - GA - On Site

Vensure Employer Solutions • Duluth, GA

2h • Onsite

About The Position

The Product Consultant serves as a trusted advisor to PrismHR customers, implementing new customers and consulting existing customers on software and industry best practices for the PrismHR core platform. The role independently leads customers through implementations and projects, applying technical, product, and PEO/ASO/staffing industry expertise while coordinating cross-functional delivery and maintaining high standards for quality, documentation, and customer outcomes.

The position is performed primarily onsite in a professional, climate-controlled office environment with typical office lighting and low to moderate noise. It involves regular computer and office-equipment use, extended screen time, and in-person collaboration and meetings. Domestic travel up to 25% is required for team meetings, client visits, customer events, industry conferences, and training, and may involve air and ground transportation.

The role is eligible for medical, dental, and vision coverage; a 401(k) with company match; PTO, holidays, parental leave, and sick leave as required by applicable state law; life insurance; short- and long-term disability; an employee assistance program; flexible spending and health savings accounts; identity theft protection; critical illness, accident, cancer, and hospital protection; and legal and pet insurance.

Requirements

• At least five years of experience with PEO, ASO, or staffing operations; payroll; and implementation software.
• Experience defining and documenting workflows and processes.
• Knowledge of PEO, ASO, staffing, payroll, benefits, and implementation-software processes.
• Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.
• Ability to clearly and accurately define and document workflows, requirements, use cases, and business processes.
• Excellent written and verbal communication skills, including the ability to explain technical and industry concepts to varied audiences.
• Strong presentation and facilitation skills for remote and in-person customer engagements and industry events.
• Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment.
• Strong technical aptitude and demonstrated commitment to continuous learning.
• Ability to collaborate effectively with cross-functional teams in an Agile environment.
• Proficiency with Microsoft Office software, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and ability to learn other applications as needed.
• An equivalent combination of relevant experience, skills, education, certifications, or job training may be considered if it demonstrates the ability to perform the essential functions of the role.

Nice To Haves

• Experience with Pendo.

Responsibilities

• Own customer relationships, evaluate business requirements, and provide best-practice guidance for implementing PrismHR solutions from technical and industry perspectives.
• Document requirements and use cases in functional design documents, and interpret Statements of Work defining project scope, assumptions, deliverables, estimated hours, and schedules.
• Maintain complete project documentation and detailed customer notes, and proactively communicate project status to management and relevant stakeholders.
• Independently manage multiple customer implementations and consulting projects to meet quality standards, schedules, and customer expectations.
• Collaborate with cross-functional teams to design, develop, and implement solutions in an Agile environment.
• Design and execute complex merges and customer processes supporting implementation and consulting objectives.
• Deliver presentations remotely and in person at PrismHR meetings, customer engagements, and industry events.
• Build and maintain relationships with team members and colleagues across disciplines to coordinate communications and client services.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and other duties as assigned by the supervisor.
• Travel domestically up to 25% for team onsite meetings, client visits, customer events, industry conferences, and training sessions.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance and short-term and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection.
• Legal and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed