Product Consultant - GA - On Site

PrismHR•Duluth, GA

23h•Onsite

About The Position

The Product Consultant serves as a trusted advisor to PrismHR customers, implementing new customers and consulting with existing customers on software and industry best practices for the PrismHR core platform. The consultant independently leads customer implementations and projects, applying technical, product, and PEO/ASO/staffing industry expertise while coordinating cross-functional delivery and maintaining high standards for quality, documentation, and customer outcomes. The role is performed primarily onsite in a professional office environment. It requires regular use of computers and standard office equipment, extended periods of screen time, and in-person collaboration and meetings. Domestic travel of up to 25% is required for team onsite meetings, client visits, customer events, industry conferences, and training sessions.

Requirements

At least five years of experience with PEO, ASO, or staffing operations; payroll; and implementation software.
Experience defining and documenting workflows and processes.
Knowledge of PEO, ASO, staffing, payroll, benefits, and implementation-software processes.
Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.
Ability to clearly and accurately define and document workflows, requirements, use cases, and business processes.
Excellent written and verbal communication skills, including explaining technical and industry concepts to varied audiences.
Strong presentation and facilitation skills for remote and in-person customer engagements and industry events.
Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment.
Strong technical aptitude and commitment to continuous learning.
Ability to collaborate effectively with cross-functional teams in an Agile environment.
Proficiency with Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and ability to learn other applications as needed.
An equivalent combination of relevant experience, skills, education, certifications, or job training may be considered if it demonstrates the ability to perform the role's essential functions.

Nice To Haves

Experience with Pendo.

Responsibilities

Own customer relationships, evaluate business requirements, and provide technical and industry best-practice guidance on implementing PrismHR solutions.
Document requirements and use cases in functional design documents, and interpret Statements of Work defining project scope, assumptions, deliverables, estimated hours, and schedules.
Maintain complete project documentation and detailed customer notes, and proactively communicate project status to management and relevant stakeholders.
Independently manage multiple customer implementations and consulting projects, ensuring deliverables meet quality standards, schedules, and customer expectations.
Collaborate with cross-functional teams to design, develop, and implement solutions in an Agile environment.
Design and execute complex merges and customer processes in support of implementation and consulting objectives.
Deliver presentations remotely and in person to customers at PrismHR meetings, customer engagements, and industry events.
Build and maintain relationships with team members and colleagues across disciplines to coordinate communications and client services.
Attend webinars and training to stay current on company and departmental best practices.
Complete projects and other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision coverage.
401(k) with company match.
Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term disability and long-term disability.
Employee assistance program (EAP).
Flexible spending account (FSA) and health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal and pet insurance.