Product Consultant - GA - On Site

PrismHR•Duluth, GA

9d•Onsite

About The Position

The Product Consultant serves as a trusted advisor to PrismHR customers, implementing new customers and consulting with existing customers on software and industry best practices for the PrismHR core platform. The role independently leads implementations and projects, applying technical, product, and PEO/ASO/staffing industry expertise while coordinating cross-functional delivery and maintaining high standards for quality, documentation, and customer outcomes. The position is performed primarily onsite in a professional office environment. It requires regular computer use, in-person collaboration and meetings, and occasional domestic travel of up to 25% to team meetings, client visits, customer events, industry conferences, and training sessions. Travel may involve air and ground transportation.

Requirements

At least five years of experience with PEO, ASO, or staffing operations; payroll; and implementation software.
Knowledge of PEO, ASO, staffing, payroll, benefits, and implementation-software processes.
Experience defining and documenting workflows and processes.
Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.
Ability to clearly and accurately define and document workflows, requirements, use cases, and business processes.
Excellent written and verbal communication skills, including the ability to explain technical and industry concepts to varied audiences.
Strong presentation and facilitation skills for remote and in-person customer engagements and industry events.
Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment.
Strong technical aptitude and commitment to continuous learning.
Ability to collaborate effectively with cross-functional teams in an Agile environment.
Proficiency with Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and ability to learn other applications as needed.
An equivalent combination of relevant experience, skills, education, certifications, or job training may be considered if it demonstrates ability to perform the essential functions.

Nice To Haves

Experience with Pendo.

Responsibilities

Own customer relationships, evaluate business requirements, and provide best-practice guidance on implementing PrismHR solutions from technical and industry perspectives.
Document requirements and use cases in functional design documents, and interpret Statements of Work defining project scope, assumptions, deliverables, estimated hours, and schedules.
Maintain complete project documentation and detailed customer notes, and proactively communicate project status to management and relevant stakeholders.
Independently manage multiple customer implementations and consulting projects to meet quality standards, schedules, and customer expectations.
Collaborate with cross-functional teams to design, develop, and implement solutions in an Agile environment.
Design and execute complex merges and customer processes in support of implementation and consulting objectives.
Deliver presentations remotely and in person at customer engagements, PrismHR meetings, and industry events.
Build and maintain relationships with team members and peers across disciplines to coordinate communications and services affecting clients.
Attend webinars and training to stay current on company and department best practices.
Complete projects and other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision coverage.
401(k) retirement plan with company match.
Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
Life insurance.
Short-term and long-term disability insurance.
Employee assistance program (EAP).
Flexible spending account (FSA) and health savings account (HSA).
Identity theft protection.
Critical illness, accident, cancer, and hospital protection coverage.
Legal and pet insurance.