Product Consultant - GA - On Site

Vensure Employer Solutions • Duluth, GA

8d • Onsite

About The Position

The Product Consultant serves as a trusted advisor to PrismHR customers, implementing new customers and consulting with existing customers on the PrismHR core platform and relevant software and industry best practices. The role independently leads customer implementations and projects, applying technical, product, and PEO/ASO/staffing industry expertise while coordinating cross-functional delivery and maintaining high standards for quality, documentation, and customer outcomes.

The consultant owns customer relationships, evaluates business requirements, documents workflows and use cases, interprets Statements of Work, manages multiple projects, and communicates project status to stakeholders. The role collaborates with cross-functional teams in an Agile environment, designs and executes complex merges and customer processes, and delivers presentations remotely and in person. The position is performed primarily onsite in a professional office environment and requires occasional domestic travel of up to 25%.

Requirements

• At least five years of experience with PEO, ASO, or staffing operations; payroll; and implementation software.
• Experience defining and documenting workflows and processes.
• Knowledge of PEO, ASO, staffing, payroll, benefits, and implementation-software processes.
• Ability to work independently, analyze complex business and technical requirements, and develop practical solutions.
• Ability to define and clearly document workflows, requirements, use cases, and business processes.
• Excellent written and verbal communication skills, including the ability to explain technical and industry concepts to varied audiences.
• Strong presentation and facilitation skills for remote and in-person customer engagements and industry events.
• Ability to prioritize and manage multiple projects, tasks, schedules, and customer expectations in a fast-paced environment.
• Strong technical aptitude and commitment to continuous learning.
• Ability to collaborate effectively with cross-functional teams in an Agile environment.
• Proficiency with Microsoft Office applications, including Outlook, Microsoft Teams, Excel, Word, and PowerPoint, and ability to learn other applications as needed.
• An equivalent combination of relevant experience, skills, education, certifications, or job training may be considered if it demonstrates the ability to perform the essential functions of the role.

Nice To Haves

• Experience with Pendo.

Responsibilities

• Own customer relationships, evaluate business requirements, and provide technical and industry best-practice guidance for implementing PrismHR solutions.
• Document requirements and use cases in functional design documents and interpret Statements of Work, including project scope, assumptions, deliverables, estimated hours, and schedules.
• Maintain complete project documentation and detailed customer notes, and proactively communicate project status to management and relevant stakeholders.
• Independently manage multiple customer implementations and consulting projects to meet quality standards, schedules, and customer expectations.
• Collaborate with cross-functional teams to design, develop, and implement solutions in an Agile environment.
• Design and execute complex merges and customer processes in support of implementation and consulting objectives.
• Deliver presentations remotely and in person at customer engagements, PrismHR meetings, and industry events.
• Travel domestically up to 25% for team onsite meetings, client visits, customer events, industry conferences, and training sessions.
• Build and maintain relationships with team members and colleagues across disciplines to coordinate communications and client services.
• Attend webinars and training to stay current on company and department best practices.
• Complete projects and other duties as assigned by a supervisor.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term and long-term disability insurance.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal insurance and pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed