Producing Mortgage Branch Manager

Ameris Bank•Tampa, FL

About The Position

Ameris Bank is a purpose-driven financial services company serving communities across the Southeast, Mid-Atlantic, and nationwide through digital banking. The Producing Mortgage Branch Manager manages mortgage sales and coordinates mortgage loan operations for a specified market, with a focus on recruiting and expanding the branch. The role also involves personally originating and closing mortgage loans. Mortgage Loan Originators regularly work away from the employer’s place of business, meeting with clients and developing referral sources to solicit business and generate mortgage leads. The manager oversees branch production, employees, recruiting and retention, customer service, compliance, and collaboration between mortgage production, operations, bank branches, and senior management. The role includes supporting customers through the loan application process, developing builder and realtor relationships, resolving complaints, monitoring industry trends, conducting branch meetings, and ensuring ethical sales practices and adherence to Ameris Bank and regulatory requirements. Other projects and duties may be assigned.

Requirements

At least 3 years of experience managing mortgage production.
At least 1 year of mortgage sales management experience.
At least 1 year of customer service experience.
High school diploma or GED.
Experience using mortgage origination applications.
Effective use of a contact management system.
Knowledge of mortgage products and servicing, operations, and current market trends.
Demonstrated success establishing referral relationships.
Maintain an active Ameris Bank-sponsored NMLS number in compliance with federal S.A.F.E. Act requirements.

Nice To Haves

Bachelor’s degree.

Responsibilities

Maintain an active Ameris Bank-sponsored Nationwide Mortgage Licensing System and Registry (NMLS) number in compliance with federal S.A.F.E. Act requirements.
Manage branch production and ensure it meets Ameris Bank Mortgage standards, including pipeline management, pricing, and compliance.
Recruit and retain experienced Loan Originators and assist operations in retaining support staff as directed by management.
Provide oversight and direction to assigned employees in accordance with organizational policies and procedures.
Communicate job expectations; plan, monitor, and appraise job results; coach, counsel, and discipline employees; and develop and enforce systems, policies, procedures, and productivity standards.
Counsel customers on eligible products and help them choose products that fit their financial needs without steering them toward a particular product.
Assist customers with loan applications, explain required initial documentation and disclosures, and submit applications within required timelines.
Develop relationships with builders and realtors.
Work with the Area and/or Regional Manager on branch expansion efforts as directed.
Maintain accurate pipeline reports for the branch.
Serve as a liaison between senior management and the corporate office as directed.
Direct and provide sales and technical training as needed.
Serve as a liaison between production and operations on policy and procedure issues.
Resolve and document customer complaints.
Monitor residential lending industry trends and make recommendations to senior management as needed.
Attend industry-related functions monthly.
Conduct monthly branch meetings and communicate organizational information through meetings and regular interpersonal communication.
Act as a liaison between bank branches and the mortgage department as needed.
Stay informed about Ameris Bank Mortgage loan programs and comply with regulatory and compliance requirements.
Meet and exceed standards specified in the compensation agreement.
Practice ethical sales behaviors consistent with Ameris’ core values of integrity and honesty, acting in customers’ best interests when offering additional products and services.
Perform other projects and duties as assigned.

Benefits

Medical, dental, and vision insurance; coverage eligibility begins on the first of the month following 30 days of employment.
Life insurance provided at no additional cost to employees.
Accidental death and dismemberment coverage.
Long-term disability coverage.
Paid sick and vacation leave.
11 holidays.
Volunteer/service day.
Employee stock purchase plan.
401(k) retirement plan with a 50% employer match on the first 8% of contributions.
Flexible spending accounts.
Health savings account.
Health reimbursement arrangement.
Supplemental life and other insurance plans.
Identity theft protection.
Pet insurance.
Legal insurance.
Employee assistance program.
Employee advocacy program.
Entertainment discounts through Tickets at Work.
AT&T employee discount.
Wellness discounts for medical premiums and other rewards.
Employee referral incentive.
Education assistance.
Employee Resource Groups.
Free interest checking.
Free safe deposit box.
Free money orders, travelers’ checks, and cashier’s checks.
Discount on mortgage origination fee.
Free online banking and unlimited online bill payment.
Employee banking perks.