FT Produce Sales Manager (H)

Ahold Delhaize•Mint Hill, NC

About The Position

The Produce Sales Manager supports store operations and the Produce Department to meet financial and sales goals, build associate and customer relations, and promote Food Lion’s strategy and values. The role manages the Produce Department, including hiring, training, developing, and supervising associates; managing labor and productivity; and supporting budgeted financial and operating results. It maintains customer service, department presentation and merchandise quality, food and workplace safety, sanitation, inventory control, and compliance with company policies and applicable regulations. The manager uses company systems and tools for reporting, inventory, scheduling, productivity, and ordering, and maintains communication with the store management team, associates, and the wider organization. The position requires standing throughout the workday, frequent walking, handling and moving products and equipment, using computers and handheld devices, and working with cleaning and packaging materials. Produce department managers must hold or obtain food safety manager accreditation within the first 90 days of employment and maintain it while employed in a role requiring accreditation.

Requirements

Excellent interpersonal, organizational, communication, and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Ability to lead and direct others.
Must meet minimum age requirements to perform specific job functions.
Must be able to meet the position’s physical requirements, with or without reasonable accommodations.
Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a Certified Food Safety Manager, or attend company-provided training and be able to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.
Ability to use computers and other communication systems required to perform job functions.
Ability to use handheld computers for orders, markdowns, scan-outs, and inventory.
Ability to stand 100% of the time and frequently walk short distances.
Ability to push or pull up to 2,000 pounds using a pallet jack or float.
Ability to perform repetitive hand and arm motions.
Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds occasionally.
Ability to handle substances associated with cleaning and packaging materials and household cleaners.
Frequent reaching and grasping at waist level, and occasional reaching above shoulder or below waist level.
Ability to meet established volume activity standards for the position.
Ability to tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check invoices, dates, and other written documents.

Nice To Haves

High school graduation or equivalent preferred.
Good understanding of store operations preferred.

Responsibilities

Manage the Produce Department, including hiring, training, and developing department associates.
Supervise department associates, manage their performance, provide ongoing coaching and training, and conduct timely formal performance appraisals for direct reports.
Manage daily labor and coach associates to meet productivity expectations.
Provide leadership and motivation that promote Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
Support achievement of budgeted financial and operating results.
Promote friendly, enthusiastic customer service and a positive shopping experience; provide product knowledge and solutions that meet or exceed customer expectations.
Control store expenses through proper ordering and care of supplies and equipment.
Use company tools and systems, including financial reports, the average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
Ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.
Write Produce Department schedules to provide customer service at all times.
Manage department scheduling, sales projections, wage percentage, interviewing, hiring, and training, along with other department-management activities.
Ensure merchandise ordering, receiving, preparation, conditioning, and display follow policies and guidelines.
Observe and correct unsafe conditions that could cause associate or customer accidents; record and report accidents according to Food Lion procedures.
Monitor shrink and inventory accountability, and coach associates to recognize and prevent losses.
Ensure applicable advertising, sales promotion materials, and signage are properly used.
Ensure compliance with local, state, and federal regulations; follow company guidelines, policies, standard practices, and security standards.
Complete required computer-based training, training packets, and training aid courses.
Recognize accomplishments and provide constructive counseling as needed to support customer satisfaction, service, and store sales.
Perform other duties as assigned.