FT Perishable Manager (H)

Ahold Delhaize•Mint Hill, NC

11h

About The Position

The Perishable Manager supports store operations to meet financial and sales goals, builds associate and customer relationships, and promotes a culture aligned with Food Lion’s strategy. The role manages the Perishable Department, including its associates, labor, customer service, merchandise, budgets, safety, food safety, and sanitation. The manager maintains communication with the store management team and associates and ensures department operations follow company policies and applicable regulations.

Requirements

High school graduate or equivalent preferred.
Excellent interpersonal, organizational, communication, and customer service skills.
Good understanding of store operations preferred.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Ability to lead and direct others.
Must meet minimum age requirements for specific job functions.
Must be able to meet the position’s physical requirements, with or without reasonable accommodations.
Must hold accreditation as a Certified Food Safety Manager through the National Registry of Food Safety Professionals or a similar accrediting organization, or attend company-provided training and be able to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.
Ability to use computers and other communication systems required to perform job functions.
Ability to use handheld computers for orders, markdowns, scan-outs, and inventory.
Ability to stand 100% of the time and frequently walk short distances.
Ability to push or pull up to 2,000 pounds using a pallet jack or float.
Ability to perform repetitive hand and arm motions.
Ability to bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds on occasion.
Ability to handle substances associated with cleaning and packaging materials and household cleaners.
Frequent reaching and grasping at waist level, and occasional reaching above shoulder or below waist level.
Ability to meet established volume activity standards for the position.
Ability to tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check invoices, dates, and other written documents.

Responsibilities

Manage the Perishable Department, including hiring, training, and developing department associates.
Supervise associates’ duties and performance, provide ongoing performance management and training, and conduct timely formal performance appraisals for direct reports.
Manage daily labor and coach associates to achieve productivity expectations.
Provide leadership and motivation that promote the company’s Guiding Principles, Core Values, Vision, and Strategy.
Support achievement of budgeted financial and operating results.
Promote enthusiastic customer awareness and fast, easy, flexible, and friendly service; create a positive shopping experience.
Model outstanding customer service and use department product knowledge to meet or exceed customer expectations.
Control store expenses through proper ordering and care of supplies and equipment.
Use company tools, including financial reports, the average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
Maintain department appearance, quality, variety, workplace safety, food safety, and sanitation.
Write Perishable Department schedules to provide customer service at all times.
Manage department scheduling, sales, projections, wage percentage, interviewing, hiring, training, company information, and other required department operations.
Ensure ordering, receiving, preparation, conditioning, and display of merchandise follow policies and guidelines.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Record and report associate and customer accidents according to established procedures.
Monitor shrink and inventory accountability, and coach associates to recognize and prevent losses.
Ensure applicable advertising, sales promotion materials, and signage are properly used.
Ensure compliance with local, state, and federal regulations.
Follow company guidelines, policies, and standard practices, and maintain security standards.
Complete required Computer Based Training (CBT), Training Packet, and Training Aid courses.
Recognize accomplishments and provide constructive counseling as needed to support customer satisfaction, service, and store sales.
Perform other duties as assigned.