FT Produce Sales Manager (H)

Ahold Delhaize•Hilton Head, SC

About The Position

The Produce Manager supports store operations and the management of the Produce Department to meet financial and sales goals. The role builds associate and customer relations, promotes Food Lion’s culture and strategy, and maintains communication with the store management team, associates, and the wider organization. The manager is responsible for department staffing and development, daily labor management, customer service, sales and budget results, inventory and shrink, merchandise presentation, safety, food safety, sanitation, and regulatory compliance. The position also requires completing company training and maintaining required food safety manager accreditation.

Requirements

High school graduate or equivalent preferred.
Excellent interpersonal, organizational, communication, and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Ability to lead and direct others.
Must meet minimum age requirements for specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a Certified Food Safety Manager, or attend company-provided training and achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.
Ability to use computers and other communication systems required for job functions.
Ability to use handheld computers for orders, markdowns, scan-outs, and inventory.
Stand 100% of the time and frequently walk short distances.
Ability to push or pull up to 2,000 pounds using a pallet jack or float.
Perform repetitive hand and arm motions.
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds occasionally.
Handle substances associated with cleaning and packaging materials, and household cleaners.
Frequently reach and grasp at waist level and occasionally above shoulder or below waist level.
Meet established volume activity standards for the position.
Tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
Have sufficient visual ability to check invoices, dates, and other written documents.

Nice To Haves

Good understanding of store operations preferred.
High school graduation or equivalent preferred.

Responsibilities

Manage the Produce Department, including hiring, training, and developing associates.
Supervise associates’ duties and performance, provide ongoing performance management and training, and conduct timely formal performance appraisals for direct reports.
Manage daily labor and coach associates to meet productivity expectations.
Provide leadership and motivation that support Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
Support achievement of budgeted financial and operating results.
Promote enthusiastic customer awareness and fast, easy, flexible, and friendly customer service.
Model outstanding customer service and use product knowledge to meet or exceed customer expectations.
Control store expenses through proper ordering and care of supplies and equipment.
Use company tools and systems, including financial reports, the average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
Maintain department appearance, quality, variety, workplace safety, food safety, and sanitation.
Write Produce Department schedules to provide customer service at all times.
Manage department scheduling, sales, projections, wage percentage, interviewing, hiring, training, and other operational requirements.
Ensure ordering, receiving, preparation, conditioning, and display of merchandise follow company policies and guidelines.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Record and report associate and customer accidents according to Food Lion procedures.
Monitor shrink, ensure inventory is accounted for, and coach associates to recognize and prevent losses.
Ensure applicable advertising, sales promotion materials, and signage are properly used.
Ensure compliance with local, state, and federal regulations.
Adhere to company guidelines, policies, and standard practices, and maintain security standards.
Complete required Computer Based Training (CBT), Training Packet, and Training Aid courses.
Recognize associate accomplishments and provide constructive counseling when necessary to support customer satisfaction and store sales.
Perform other duties as assigned.