Produce Lead | 37.5 hours | Availability Required 4 am to 11 pm | All Days

Good Food Holdings Companies • Lake Oswego, OR

10d • $20 - $26 • Onsite

About The Position

The Produce Lead assists with coordinating and carrying out department operations, including ordering and inventory control. The role cleans, trims, packages, processes, rotates, and stocks produce; provides exceptional customer service; and contributes to a positive, collaborative team environment. The Produce Lead guides department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion. The position reports to the Produce Manager and is based in the Oregon / SW Washington region.

The role requires availability for 37.5 hours and across the stated 4 a.m. to 11 p.m. availability window, on all days. New Seasons Market operates seven days a week, year-round, so evening, weekend, and holiday shifts may be required. Schedules may change based on business, seasonal, or staffing needs. The position is non-exempt and requires completion and maintenance of applicable food and work safety training or certifications.

The Produce Lead orders products and maintains inventory levels; supports merchandising, displays, pricing, signage, promotions, and department conditions; assists customers with product selection and recommendations; maintains vendor relationships; and follows company procedures for organic standards, invoices, transfers, credits, special orders, and damaged or spoiled products. The role also maintains stockroom organization and cleanliness, responds to communications, and alerts management to issues affecting service, safety, productivity, or security.

Work takes place in a grocery store, including potentially wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, and, depending on location, outdoor conditions. Exposure to allergens or chemicals may occur. The job involves frequent to continuous standing and walking, frequent hand and wrist use, occasional stair, step-stool, or ladder climbing depending on location, and medium/heavy physical work. The position may require occasional team lifting of 100 pounds and frequent lifting, pulling, or carrying of objects weighing 50 pounds. Reasonable accommodations are available to qualified applicants and employees with disabilities.

Requirements

• Complete and maintain any required food and work safety trainings or certifications.
• Basic math and computation skills.
• Ability to collaborate and communicate effectively and professionally with coworkers, supervisors, and customers, in teams and one-on-one.
• Ability to read, understand, and follow verbal and written instructions.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Ability to meet the physical demands described, including frequent lifting, pulling, or carrying objects weighing 50 pounds and occasional team lifting of 100 pounds.
• Availability for 37.5 hours and within the 4 a.m. to 11 p.m. availability window, all days; evening, weekend, and holiday shifts may be needed.
• Previous customer service, food service, retail, or grocery experience preferred.
• Previous produce experience in a retail, farm, or grocery environment preferred.
• Previous supervisory experience preferred.
• Previous ordering or inventory management experience preferred.
• Intermediate proficiency with MS Office.

Nice To Haves

• Previous customer service, food service, retail, or grocery experience.
• Previous produce experience in a retail, farm, or grocery environment.
• Previous supervisory experience.
• Previous ordering or inventory management experience.
• Working knowledge of ordering, inventory, or other retail-specific software.

Responsibilities

• Order produce according to business needs and maintain appropriate inventory levels.
• Guide department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion.
• Partner with department management to maintain department appearance, cleanliness, signage, and service levels.
• Assist customers with product selection, provide product knowledge, and make recommendations based on customer needs.
• Stay informed about ads, promotions, holidays, and events, and implement related plans.
• Build attractive displays and arrange products in line with merchandising expectations and category schematics, highlighting featured, unique, and seasonal items.
• Comply with company organic standards.
• Maintain professional relationships with vendors.
• Complete customer special orders thoroughly and provide follow-through as needed.
• Stock and rotate products, attending to quality and expiration dates.
• Clean, trim, package, price, rotate, and stock produce products.
• Maintain accurate pricing and signage that meet merchandising standards.
• Maintain product knowledge and understanding of culinary terminology, product labeling, and common dietary restrictions.
• Coordinate with Store Operations to conduct in-store tastings.
• Follow company procedures for processing invoices, transfers, and credits.
• Handle damaged and spoiled product according to company policy.
• Maintain the organization, rotation, and cleanliness of back-stock areas.
• May participate in activities such as inventories.
• Respond to emails and other communications in a timely manner.
• Notify the department manager or Manager On Duty about situations that could adversely affect customer service, safety, productivity, security, or the store.
• Engage customers in a friendly manner and seek opportunities to exceed expectations and enhance the customer experience.
• Adapt tasks as priorities and department or store needs change; demonstrate reliable and predictable attendance.
• Take a solutions-oriented approach and represent company values, contributing to an inclusive and respectful workplace.
• Give and receive feedback constructively and respond to feedback to improve performance.
• Conserve company resources and work consistently with the company mission, vision, values, and sustainability program.
• Follow work and food safety policies and applicable regulations; contribute to store cleanliness, maintain equipment, and inform management of problems.
• Follow company rules, policies, and department or location guidelines, and demonstrate sound judgment in work and interactions.
• Use a DEI lens in work tasks and when collaborating with teams and stakeholders.
• Perform other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP) access for all staff.
• 30% staff shopping discount.
• Eligible full-time regular-status staff who regularly work 24 or more hours per week and have worked for 60 days may receive medical, dental, vision, pre-tax spending accounts, life, accidental death and dismemberment (AD&D), and disability benefits.
• Eligible full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years old may participate in the 401(k) program.
• PTO accrual begins on the first day of employment; accrual depends on hours worked and tenure.
• Paid holidays may be available depending on schedule and tenure.
• Supplemental leave pay, such as parental or bereavement leave.
• Store incentive program based on financial and operational goals.
• Paid time for volunteering at a 501(c)(3) nonprofit.
• Discounts on some forms of public transportation.
• Adoption assistance.
• Up to $40 reimbursement for a birthday dinner out or New Seasons Market groceries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed