Bakery Manager I 37.5 hours | Availability Required 4 am to 10 pm

Good Food Holdings Companies•Hillsboro, OR

4d•$22 - $31•Onsite

About The Position

The Bakery Manager I leads the Bakery department and its staff, overseeing financial performance, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. This management position is responsible for creating an exceptional customer shopping experience through high-quality service and product knowledge, while fostering a positive, collaborative, equitable, and inclusive work environment aligned with company values and policies. The position is based in a grocery store environment and is listed at 37.5 hours. Availability is required from 4 a.m. to 10 p.m. The store operates seven days a week, year-round, and in-store schedules may include evening, weekend, and holiday shifts according to business needs. The role reports to the Assistant Store Manager and is typically non-exempt. All staff must complete and maintain required food and work safety trainings and certifications.

Requirements

Previous customer service, food service, retail, or grocery experience.
Knowledge of and experience working with bread, pastry, and coffee or tea products in a café or retail environment.
Previous experience with ordering and inventory management.
Previous supervisory or management experience.
Intermediate-level experience with Microsoft Office.
Skills to manage financial results, including labor, sales, and profit margin.
Commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to complete and maintain required food and work safety trainings and certifications.
Ability to work a schedule based on business needs, which may change seasonally or with staffing needs; reliable and predictable attendance is required.
Ability to work in a grocery environment with wet or slippery surfaces, possible stairs or elevators, moderate noise, temperature extremes in coolers and freezers, and possible outdoor work in all temperatures; exposure to allergens or chemicals may occur.
Frequent to continuous standing and walking, and use of arms, hands, and wrists; occasional stooping, bending, or squatting; occasional stair, step stool, or ladder climbing depending on location.
Ability to occasionally lift 50 pounds and frequently lift or carry objects weighing up to 25 pounds.

Nice To Haves

Barista experience.
Working knowledge of POS, inventory, or other retail-specific software and ability to learn new technology or software.

Responsibilities

Lead and oversee all areas of the Bakery department, including assessing, prioritizing, delegating, and coordinating tasks and production.
Maintain department conditions, including stocking, rotation, facing, cleanliness, organization, and compliance with merchandising standards and category schematics.
Maintain satisfactory in-stock conditions and appropriate inventory levels to meet sales and margin goals; order bakery and pastry products based on anticipated sales and seasonal needs, and train staff on ordering practices.
Address product quality, consistency, and production issues.
Plan for weekly advertisements, events, and holidays using available tools and reports.
Build attractive displays and arrange products to highlight featured, unique, and seasonal items.
Manage department labor, sales, and margin goals; develop and execute plans when results fall short of expectations.
Maintain professional vendor relationships and oversee beverage programs for quality and consistency; prepare coffee and other beverages to customer and vendor specifications.
Coordinate slicing, weighing, packaging, and labeling of finished products.
Ensure customer special orders are accurately placed and delivered.
Receive and unload merchandise, check its quality, count, and condition, and communicate issues to management and the merchandising team.
Stock and rotate products, monitor quality and expiration dates, and maintain organized, clean back-stock areas.
Ensure compliance with organic standards and merchandise bakery and pastry products.
Plan, lead, and analyze monthly perishable inventory.
Maintain strong product knowledge, including culinary terminology, product labeling, and common dietary restrictions; share product information and recommendations with customers and staff, and establish a consistent staff product-knowledge communication program.
Manage time and multiple priorities, adjusting productivity, efficiency, and speed to department and store needs.
Directly manage department staff, including scheduling, performance management and reviews, training, coaching, development, and feedback.
Apply basic human resources concepts and work with store-level resources to build HR knowledge.
Establish and maintain effective verbal and written communication systems.
Provide collaborative team leadership through recognition, leading by example, working alongside staff, fostering open communication, adapting to different learning styles, and proactively addressing staff issues and conflicts.
Provide friendly customer service, seek ways to exceed customer expectations, and contribute to a respectful, inclusive, and solutions-oriented workplace.
Follow company policies and applicable food and work safety requirements; contribute to store cleanliness, maintain equipment, and report problems to management.
Conserve company resources and work consistently with company mission, values, and sustainability programs.
Perform other tasks and duties as assigned.

Benefits

Employee Assistance Program (EAP) access for all staff.
30% staff shopping discount.
Eligible full-time, regular-status staff who regularly work at least 24 hours per week and have worked for 60 days may receive medical, dental, and vision insurance; pre-tax spending accounts; life, accidental death and dismemberment (AD&D), and disability benefits.
Eligible full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years old may participate in the 401(k) program.
PTO accrual begins on the first day of employment; accrual depends on hours worked and tenure.
Paid holidays may be available depending on schedule and tenure.
Supplemental leave pay, such as parental or bereavement leave.
Store incentive program based on financial and operational goals.
Paid time for volunteering at a 501(c)(3) nonprofit.
Discounts on some forms of public transportation.
Adoption assistance.
Up to $40 reimbursement for birthday dinner or New Seasons Market groceries.