Bakery Manager I 37.5 hours | Availability Required 4 am to 10 pm

New Seasons Market•Hillsboro, OR

4d•Onsite

About The Position

The Bakery Manager I leads the Bakery department and its staff, overseeing financial performance, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. This management role is responsible for creating an exceptional customer shopping experience and a positive, collaborative, inclusive work environment aligned with company values, mission, vision, and policies. The manager oversees department operations, including staffing and task delegation, product ordering and availability, inventory, production, quality, merchandising, vendor relationships, beverage programs, special orders, and perishable inventory. The role includes managing labor, sales, and margin goals; developing plans to address results that do not meet expectations; and ensuring compliance with organic standards and applicable safety and regulatory requirements. The position is scheduled according to business needs, with availability required from 4 am to 10 pm. Store operations run seven days a week, year-round, and evening, weekend, and holiday shifts may be needed. The position works in a grocery store environment and requires frequent to continuous standing and walking, regular use of arms, hands, and wrists, occasional bending and squatting, and occasional stair or ladder use depending on location. The work may involve lifting and carrying items, wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in some locations, and possible exposure to allergens or chemicals. Reasonable accommodations are available to qualified applicants and employees with disabilities.

Requirements

Previous customer service, food service, retail, or grocery experience.
Knowledge of and experience working with bread, pastry, and coffee or tea products in a café or retail environment.
Previous ordering and inventory-management experience.
Previous supervisory or management experience.
Intermediate-level experience with Microsoft Office.
Skills managing financial results, including labor, sales, and profit margin.
Ability to complete and maintain required food and work safety training and certifications.
Commitment to valuing diversity and contributing to an inclusive working and learning environment.

Nice To Haves

Barista experience.
Working knowledge of POS, inventory, or other retail-specific software and the ability to learn new technology or software.

Responsibilities

Manage and provide oversight to all areas of the Bakery department; assess, prioritize, and delegate tasks and production.
Maintain department conditions and ensure products are stocked, rotated, faced, and merchandised according to standards and category schematics.
Maintain satisfactory in-stock conditions and appropriate inventory levels to meet sales and margin goals.
Order bakery and pastry products based on anticipated sales and seasonal needs; train staff to write orders consistent with department goals and standards.
Plan for weekly advertisements, events, and holidays using available tools and reports.
Build displays and arrange products to create attractive presentations featuring highlighted, unique, and seasonal items.
Manage labor, sales, and margin goals, and develop plans when results do not meet expectations.
Address product quality, consistency, and production issues; maintain professional vendor relationships.
Oversee beverage programs and prepare coffee and other beverages to customer and vendor specifications.
Coordinate slicing, weighing, packaging, and labeling of finished products; ensure customer special orders are accurately placed and delivered.
Receive and unload merchandise, inspect its quality, count, and condition, and communicate issues to management and the merchandising team.
Maintain back-stock organization, rotation, and cleanliness, and ensure compliance with organic standards.
Plan, lead, and analyze monthly perishable inventory.
Demonstrate product knowledge and share information with customers and staff; make recommendations based on customer needs and maintain a consistent staff product-information program.
Directly manage department staff, including scheduling, performance management, review writing, training, coaching, development, and feedback.
Use basic Human Resources knowledge and work with store-level resources to increase that knowledge.
Establish and maintain effective verbal and written communication systems.
Provide friendly customer service, support a collaborative and inclusive team environment, communicate constructively, and address staff issues and conflicts proactively.
Follow company policies, food and workplace safety requirements, and applicable local, state, and federal regulations; contribute to store cleanliness and maintain equipment.
Perform other tasks and duties as assigned.