Produce Lead | 37.5 hours | Availability Required 4 am to 11 pm | All Days

New Seasons Market•Lake Oswego, OR

8d•Onsite

About The Position

The Produce Lead assists with coordinating and carrying out department operations, including ordering and inventory control. The role cleans, trims, packages, processes, rotates, and stocks produce; provides exceptional customer service; and contributes to a positive, collaborative team environment. The Produce Lead guides department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and tasks are met. The position partners with department management to maintain department conditions, appearance, cleanliness, signage, and service levels. The role requires a flexible schedule based on business needs. The posting states availability is required from 4 a.m. to 11 p.m. on all days, and notes that in-store shifts may include evenings, weekends, and holidays. The work takes place in a grocery store, with possible exposure to wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor weather, allergens, and chemicals. The position involves frequent to continuous standing and walking, frequent hand and wrist use, occasional climbing depending on location, and lifting, pulling, or carrying produce and other items.

Requirements

Complete and maintain any required food and work safety trainings or certifications.
Previous customer service, food service, retail, or grocery experience is preferred.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Intermediate proficiency with MS Office.
Basic math and computation skills.
Ability to collaborate and communicate effectively and professionally with coworkers, supervisors, and customers, both in teams and one-on-one.
Ability to read, understand, and follow verbal and written instructions.
Ability to work a schedule informed by business needs, including evening, weekend, and holiday shifts as needed.
Ability to frequently lift, pull, or carry objects weighing 50 pounds and occasionally lift 100 pounds with a team lift.
Ability to stand and walk frequently and up to continuously during a shift; sitting is seldom required.
Ability to use hands and wrists frequently for grabbing, twisting, and pulling.
Ability to climb stairs, step stools, or ladders occasionally, depending on location.

Nice To Haves

Previous produce experience in a retail, farm, or grocery environment.
Previous supervisory experience.
Previous ordering or inventory management experience.
Working knowledge of ordering, inventory, or other retail-specific software.

Responsibilities

Order produce products according to business needs and maintain appropriate inventory levels.
Guide department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion.
Partner with the department management team to maintain department appearance, cleanliness, signage, and service levels.
Assist customers with product selection, share product knowledge, and make recommendations based on customer needs.
Maintain awareness of current advertisements, promotions, holidays, and events, and implement plans for them.
Build displays and arrange products according to merchandising expectations and category schematics, highlighting featured, unique, and seasonal items.
Comply with company organic standards and maintain professional vendor relationships.
Complete customer special orders thoroughly and provide follow-through as needed.
Clean, trim, package, price, rotate, and stock produce products, while monitoring product quality and expiration dates.
Maintain accurate pricing and signage that meet merchandising standards.
Coordinate with Store Operations to conduct in-store tastings.
Follow company procedures for processing invoices, transfers, and credits.
Handle damaged and spoiled product according to company policy and maintain the organization, rotation, and cleanliness of back stock areas.
May participate in activities such as inventories.
Respond to emails and other communications in a timely manner.
Notify the department manager or Manager On Duty about customer service, safety, productivity, security, or other situations that may adversely affect the store.
Maintain equipment and contribute to store cleanliness.
Follow company, department, food safety, and work safety policies and applicable regulatory requirements.
Demonstrate reliable attendance, adapt tasks as priorities and circumstances change, and work cooperatively with team members, customers, and vendors.