Security Lead | 30 hours | Availability Required 7 am to 11:30 pm

New Seasons Market•Portland, OR

2d•Onsite

About The Position

The Security Lead is responsible for retail asset protection and security, creating a safe and secure store environment by addressing situations that affect the safety and security of customers and staff. The role uses varied strategies to de-escalate incidents and engage with known or potential shoplifters, while accurately documenting and reporting incidents. The Security Lead serves as the store’s primary visible deterrent to safety, security, and asset-protection issues and collaborates with store support security, operations, law enforcement, prosecutors, and third-party security as needed. This position works in a grocery store environment and may involve evening and weekend shifts based on business needs. Schedules may change seasonally or with staffing needs. The role is listed as 30 hours, with availability required from 7:00 a.m. to 11:30 p.m. The position is non-exempt and reports to the Store Operations Manager. The employee must complete and maintain required food and work safety trainings or certifications and meet the stated background and fitness requirements. The position requires frequent to continuous standing and walking, with occasional lifting and carrying. Work may take place on wet or slippery surfaces, near stairs or elevators, in areas with temperature extremes such as coolers and freezers, and outdoors in all temperatures depending on location. Moderate noise and possible exposure to allergens or chemicals may occur. Reasonable accommodations will be offered to qualified applicants and employees with disabilities, as applicable.

Requirements

Must be at least 18 years of age.
At least 3 years of prior security, safety, or related-industry experience.
Must meet good moral fitness requirements as determined by a criminal background check, Oregon Department of Public Safety investigation, or other reliable sources.
Must complete and maintain any required food and work safety trainings or certifications.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to exercise good judgment and make effective decisions under pressure.
Ability to engage in escalated interactions.
Reliable and predictable attendance in accordance with attendance policy and applicable laws.
Availability to work according to business needs; evening and weekend shifts may be included.

Responsibilities

Identify, monitor, and address situations that affect the safety and security of customers and staff.
Accurately report and document in-store incidents for internal reporting and potential criminal proceedings.
Observe customer and vendor activities to help maintain an environment safe from theft and other potentially harmful situations.
Act as the store’s primary deterrent to safety, security, and asset-protection issues through proactive visibility and engagement.
Use sound judgment and varied strategies to de-escalate incidents and engage with known or potential shoplifters; maintain calm and direct communication during high-conflict interactions.
Work with internal stakeholders to develop and advise on security and asset-protection strategies, including camera placement, approaches to chronic offenders, and loss-mitigation standards.
Lead the store’s approach to organized retail crime in coordination with the store support security team, operations team, law enforcement, and third-party security.
Advise on and investigate capital expenditures supporting building safety and security, such as access and camera-system upgrades.
Support liaison with law enforcement and local prosecutors regarding in-store incidents; provide testimony in criminal procedures when needed.
Leave apprehension duties to qualified authorities, such as police or third-party security.
Collaborate with and direct the in-the-moment actions and support of third-party security.
Follow company security policies and procedures, including reporting and documentation requirements.
Engage customers in a friendly manner and seek opportunities to exceed expectations and enhance their experience.
Work a schedule informed by business needs, demonstrate reliable attendance, and shift tasks as priorities and circumstances change.
Work cooperatively and respectfully with team members, customers, vendors, and other stakeholders; contribute to an inclusive environment and use the company’s DEI lens.
Give and receive constructive feedback, respond to feedback to improve performance, conserve company resources, and represent company values and mission.
Follow applicable work and food safety policies, company rules, and department or location guidelines; contribute to store cleanliness, maintain equipment, and inform management of problems.
Perform other tasks and duties as assigned.