Security Lead | 30 hours | Availability Required 7 am to 11:30 pm

Good Food Holdings Companies•Portland, OR

3d•$22 - $31•Onsite

About The Position

The Security Lead is responsible for retail asset protection and security, creating a safe and secure store environment by addressing situations that affect the safety and security of customers and staff. The role uses varied strategies to de-escalate incidents and engage with known or potential shoplifters, while accurately documenting and reporting incidents. The Security Lead serves as the store’s primary deterrent through proactive visibility and engagement, and works with internal stakeholders and external partners on security strategies and organized retail crime. Apprehension duties are left to qualified authorities. The position operates in a grocery store environment and requires reliable attendance and a schedule informed by business needs, including evening and weekend shifts as needed. The role is listed as 30 hours, with availability required between 7:00 a.m. and 11:30 p.m. Work involves frequent to continuous standing and walking, occasional lifting, and may include stairs or ladders. The environment may involve wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in any temperature, and exposure to certain allergens or chemicals. New Seasons Market describes itself as a neighborhood grocer committed to building community through good food and serving customers with high-quality products and service. The company emphasizes diversity, inclusion, sustainability, and a respectful workplace. Benefits eligibility varies by hours, employment status, tenure, and other conditions.

Requirements

Must be at least 18 years of age.
At least 3 years of prior security, safety, or related industry experience.
Must meet good-moral-fitness standards as determined by a criminal background check, Oregon Department of Public Safety investigation, or other reliable sources.
Must complete and maintain required food and work safety trainings and certifications.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to exercise good judgment and make effective decisions under pressure.
Ability to engage in escalated interactions.
Reliable and predictable attendance and ability to work a schedule based on business needs, including evening and weekend shifts as needed.
Ability to frequently or continuously stand and walk during a shift; occasionally climb stairs, step stools, or ladders; and frequently use hands and wrists for grabbing, twisting, and pulling.
Ability to occasionally lift 20 pounds and frequently lift or carry objects weighing up to 10 pounds.

Responsibilities

Identify, monitor, and address situations affecting the safety and security of customers and staff.
Accurately report and document in-store incidents for internal reporting and potential criminal proceedings.
Observe customer and vendor activity to help maintain an environment safe from theft and other potentially harmful situations.
Act as the store’s primary deterrent to safety, security, and asset-protection issues through proactive visibility and engagement.
Use sound judgment and varied strategies to de-escalate incidents and engage with known or potential shoplifters; maintain calm, direct communication during high-conflict interactions.
Work with internal stakeholders to develop and advise on security and asset-protection strategies, including camera placement, approaches to chronic offenders, and loss-mitigation standards.
Lead the store’s approach to organized retail crime in coordination with the store support security team, operations team, law enforcement, and third-party security.
Advise on and investigate capital expenditure needs that support building safety and security, such as access systems and camera upgrades.
Support liaison with law enforcement and local prosecutors regarding in-store incidents and provide testimony in criminal proceedings as needed.
Direct the actions and in-the-moment support of third-party security.
Leave apprehension duties to qualified authorities, such as police or third-party security.
Follow company security policies and procedures, including reporting and documentation requirements.
Provide friendly customer service, contribute to an inclusive and respectful workplace, respond constructively to feedback, and follow company policies and safety requirements.
Maintain store cleanliness and equipment, conserve company resources, and perform other assigned tasks.

Benefits

Employee Assistance Program (EAP) access for all staff.
30% staff shopping discount.
Eligible regular-status staff working at least 24 hours per week and employed for 60 days may receive medical, dental, vision, pre-tax spending accounts, life, accidental death and dismemberment (AD&D), and disability benefits.
Eligible full-time, part-time, and temporary staff may participate in the 401(k) program after 60 days, if at least 21 years of age.
PTO accrual beginning on the first day of employment; accrual depends on hours worked and tenure.
Potential paid holidays, depending on schedule and tenure.
Supplemental leave pay, such as parental or bereavement leave.
Store incentive program based on financial and operational goals.
Paid time for volunteering at a 501(c)(3) nonprofit.
Discounts on some forms of public transportation.
Adoption assistance.
Up to $40 reimbursement for a birthday dinner out or New Seasons Market groceries.