Process Improvement Program Manager
About The Position
The Process Improvement Program Manager leads facility- or CBU-level initiatives to improve operational efficiency, quality, patient safety, and outcomes in a healthcare setting. The role educates, coaches, and mentors employees in process improvement; designs and executes improvement strategies; supports data analysis and workflow assessments; and collaborates with stakeholders to implement solutions. The position facilitates the use of process improvement methodologies and supports regulatory compliance and quality goals. Candidates should bring experience in quality, process improvement, and data analysis, as well as communication, leadership, and organizational skills. They must be able to coach teams, handle challenging conversations, model MHS values, and promote best practices throughout the organization.
Requirements
- Bachelor’s degree in a related field.
- Relevant certification in process improvement, quality, or patient safety (for example, IHI Basic Cert or LSSBB).
- At least three years of experience in a professional or technical role/function in a healthcare or related setting, or a master’s degree in a healthcare-related field.
- At least three years of experience leading or coaching performance improvement.
Nice To Haves
- Internal candidates who do not meet all minimum requirements may be considered.
Responsibilities
- Serve as a subject matter expert on process improvement methodologies and tools, promoting continuous learning and improvement throughout the enterprise.
- Assist with data analysis and benchmarking; analyze business and clinical processes using data, interviews, and observation to document workflows.
- Identify opportunities to optimize workflows, improve efficiency, implement safe and appropriate simplification strategies, reduce errors, remove obstacles, and improve outcomes.
- Facilitate and coach teams in the MHS process improvement methodology (ID-PDSA), using process improvement and project management skills to drive and track progress and impacts.
- Deliver training and curriculum, and coach MHS employees on process improvement principles, tools, basic project management, data analysis and visualization, daily management, standard work, and change management.
- Plan and implement scalable facility- or CBU-wide strategies, and assist with enterprise-wide scalable initiatives and strategies.
Benefits
- Competitive tuition assistance.
- Award-winning residencies, fellowships, and career development.
- Generous paid time off.
- Code Lavender and Employee Assistance Programs.
- Medical, dental, and retirement benefits.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
