US-Pro

Apple • Franklin, TN

8d • Onsite

About The Position

Apple Retail’s Pro is the store’s most knowledgeable and effective salesperson, helping customers find customized solutions through expertise in Apple products and services as well as competitors’ offerings. The role creates product owners and builds brand loyalty through customer interactions, helps develop the store team’s technology knowledge, and grows Apple’s business community by presenting effective business solutions.

The Pro leads high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options. They stay current on Apple offerings, Product Zone sales processes, and technology and consumer trends. They mentor store leaders and team members on Apple offerings, purchase options, and current and emerging technology, while maintaining accuracy and following guidance. The role may also provide customer service and support in other store areas as needed. Pro team members contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in their daily work.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of outstanding sales and customer experience results in a retail, sales, or similar role.
• Ability to personalize and communicate solutions effectively based on customer needs.
• Ability to resolve customer concerns using care, learning, and presentation skills.
• Ability to work in a fast-paced environment while often supporting multiple customers at the same time.
• Interest in learning about and deepening understanding of Apple products, services, and third-party products.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
• Ability to collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Responsibilities

• Lead high-performing sales and service for Apple customers.
• Understand customer needs, identify ownership opportunities, present products and services, and educate customers on relevant purchasing options.
• Stay current on Apple offerings, Product Zone sales processes, and technology and consumer trends at Apple and in the broader market.
• Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.
• Help grow Apple’s business community and present effective business solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed