US-Pro

Apple • Pittsburgh, PA

6d • Onsite

About The Position

Apple Retail brings together its expertise to help customers do what they love and deliver an only-at-Apple experience. The Pro is the store’s most knowledgeable and effective salesperson, offering customized solutions through broad expertise in Apple products and services as well as competitors’ offerings. The role builds customer ownership and brand loyalty, grows technology knowledge across the store, mentors team members, and helps grow Apple’s business community by presenting effective business solutions.

The Pro demonstrates and leads high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options. The role stays current on Apple offerings, Product Zone sales processes, and technology and consumer trends both within Apple and across the broader market. The Pro mentors store leaders and team members on Apple products and services, purchasing options, and current and emerging technology outside Apple, helping the team deliver excellent customer service. The role maintains accuracy, follows guidance, assists with customer service and support in other store areas as needed, and contributes to an inclusive environment that respects differences and reflects Apple’s values of inclusion and diversity.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of outstanding sales and customer experience results in a retail, sales, or similar role.
• Ability to personalize and effectively communicate solutions based on customer needs.
• Ability to resolve customer concerns through care, learning, and presentation skills.
• Ability to work in a fast-paced environment while often supporting multiple customers at once.
• Willingness to learn about and deepen understanding of Apple products and services and third-party products to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
• Ability to collaborate and motivate across the store and among key partners to achieve individual and team goals.

Responsibilities

• Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant purchasing options.
• Demonstrate, sustain, and lead high-performing sales and service to Apple customers.
• Stay knowledgeable about Apple offerings and Product Zone sales processes, and keep up to date on Apple and broader-market technology and consumer trends.
• Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology outside Apple.
• Help keep leaders and team members informed so they can deliver excellent customer service.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Respect differences, remain curious and learn from others, and demonstrate Apple’s inclusion and diversity values in daily activities.
• Help grow Apple’s business community and present effective business solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed