US-Business Pro

Apple•Greenville, SC

About The Position

As a Business Pro in Apple Retail, you help businesses succeed by developing relationships with high-potential business customers and building loyalty through ongoing engagement. You bring business and sales acumen, knowledge of Apple products and services, and awareness of small and medium business (SMB) industries, challenges, and local trends. You serve as a resource and mentor to the broader team and partner with leadership to connect customers with tools and solutions that support their businesses. You showcase Apple and third-party technology and help business customers understand how products and services can support their organizations and benefit their customers and employees. You identify customer needs, present relevant solutions, explain ways to buy, and provide excellent customer service. You also contribute to business sessions, briefings, workshops, and events; coordinate account transitions; plan and forecast business performance using account management, pipeline, opportunity management, CRM, and other tools; and maintain mastery of Retail Business programs and policies. You support an inclusive environment and demonstrate Apple’s values of inclusion and diversity.

Requirements

Experience in retail, sales, or related work.
Extensive experience with business solutions involving Apple products and services.
Proficiency in the local language, both written and spoken; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

A track record of strong performance and results in technology or business solutions sales.
Ability to communicate effectively and tailor communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions, including under tight deadlines and pressure.
Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
Excellent organizational and process management skills, prioritization, and responsiveness to customer requests.
Excellent learning, negotiation, interpersonal, and customer service skills.
Advanced Apple expertise in mobility adoption and business transformation, with general knowledge of key SMB industries, technology trends, and challenges.
Ability to learn, navigate, and use new tools and systems.

Responsibilities

Establish and engage business customers by showcasing Apple technology and relevant third-party products and solutions.
Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant ways to buy.
Provide excellent customer service and support to Apple Retail Business customers.
Serve as an expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events by recommending offerings suited to customers’ business needs.
Partner with leadership and cross-functional partners to transition accounts in line with the account engagement strategy.
Plan and forecast business performance through account management, pipeline building, and opportunity management using CRM and other tools.
Maintain mastery of Retail Business programs and offerings and comply with policies and procedures.
Perform other tasks as needed, including customer service and support in the assigned line of business.
Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.