US-Pro

Apple • Greensboro, NC

4d • Onsite

About The Position

As a Pro at Apple Retail, you are a highly knowledgeable and effective salesperson who provides customized solutions using expertise in Apple products and services, as well as competing offerings. Through customer interactions, you help create product owners and build brand loyalty. You drive technology knowledge, mentor store team members, grow Apple’s business community, and present effective business solutions.

You demonstrate and lead high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchase options. You stay current on Apple offerings, Product Zone sales processes, and technology and consumer trends. You also support customer service in other store areas as needed and contribute to an inclusive environment that reflects Apple’s values.

Requirements

• Experience in retail, sales, or related work.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.
• Ability to demonstrate knowledge of Apple products and services.
• A track record of producing outstanding sales and customer experience results in retail, sales, or a similar role.
• Ability to personalize and effectively communicate solutions based on customer needs.
• Ability to address customer concerns through care, learning, and presentation skills.
• Ability to work in a fast-paced environment, often supporting multiple customers at the same time.
• Ability to learn about Apple products and services and third-party products to enhance the customer experience.

Responsibilities

• Deliver and lead high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers about ways to buy.
• Stay up to date on Apple offerings, Product Zone sales processes, and technology and consumer trends at Apple and across the market.
• Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology outside Apple.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and remaining curious about others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Share knowledge, experiences, and insights to support and educate the broader team.
• Collaborate with and motivate store colleagues and key partners to achieve individual and team goals.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed