US-Pro

Apple•Pittsburgh, PA

4d•Onsite

About The Position

Apple Retail Pros bring expertise to help customers do what they love and deliver an only-at-Apple experience. The Pro is the store’s most knowledgeable and effective salesperson, offering customized solutions based on broad knowledge of Apple products and services and competitors’ offerings. Through customer interactions, the Pro creates owners, builds brand loyalty, drives technology knowledge, and mentors the store team. The role also helps grow Apple’s business community and presents effective business solutions. The Pro demonstrates and leads high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant ways to buy. The role requires staying current on Apple offerings, Product Zone sales processes, and technology and consumer trends. Pros educate and mentor colleagues on Apple offerings, purchase options, and current and emerging technology, while maintaining accuracy and following guidance. They may also provide customer service and support in other areas of the store. Pros contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in daily work.

Requirements

Experience in retail, sales, or related work.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and to reliably attend scheduled work, subject to local laws and approved accommodations.
Demonstrated knowledge of Apple products and services.
A track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
Ability to personalize and effectively communicate solutions based on customer needs.
Ability to resolve customer concerns through care, learning, and presentation skills.
Ability to work in a fast-paced environment while often supporting multiple customers at once.
Ability to learn about and deepen understanding of Apple products and services and third-party products.
Ability to collaborate and motivate across the store and among key partners.

Responsibilities

Demonstrate, sustain, and lead high-performing sales and service for Apple customers.
Understand customer needs, identify ownership opportunities, present products and services, and educate customers on relevant ways to buy.
Stay up to date on Apple offerings, Product Zone sales processes, and technology and consumer trends at Apple and across the market.
Mentor store colleagues on Apple products and services, purchase options, and current and emerging technology, keeping leaders and team members informed.
Maintain accuracy and follow guidance.
Provide customer service and support in other areas of the store as needed.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Share knowledge, experiences, and insights to support and educate the broader team.
Collaborate with and motivate colleagues and key partners to achieve individual and team goals.