US-Pro

Apple • Greensboro, NC

4d • Onsite

About The Position

Apple Retail’s Pro role brings together expertise in Apple products and services to provide customers with an only-at-Apple experience. The Pro is the store’s most knowledgeable and effective salesperson, offering customized solutions informed by knowledge of Apple and competing products. Through customer interactions, the Pro creates product owners, builds brand loyalty, supports Apple’s business community, and presents effective business solutions. The role also helps develop technology knowledge across the store and mentors team members.

The Pro demonstrates, sustains, and leads top-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options. The role requires staying current on Apple offerings, Product Zone sales processes, and technology and consumer trends in Apple and the broader market. The Pro mentors store colleagues on Apple products and services, purchase options, and current and emerging non-Apple technology, helping keep leaders and team members informed so they can provide excellent customer service. The Pro maintains accuracy, follows guidance, supports other store areas as needed, and contributes to an inclusive environment that reflects Apple’s values of inclusion and diversity.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store.
• Reliably attend work as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
• Ability to personalize and effectively communicate solutions based on customer needs.
• Ability to solve customer concerns through care, learning, and presentation skills.
• Ability to work in a fast-paced environment, often supporting multiple customers at the same time.
• Willingness to learn about and deepen understanding of Apple products and services, and third-party products, to enhance the customer experience.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
• Ability to collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Responsibilities

• Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant ways to purchase products.
• Demonstrate, sustain, and lead top-performing sales and service to Apple customers.
• Stay knowledgeable about Apple offerings and Product Zone sales processes, and proactively keep up to date with technology and consumer trends at Apple and in the broader market.
• Mentor others throughout the store on Apple products and services, purchase options, and current and emerging technology outside Apple.
• Help keep store leaders and team members up to date so they can deliver excellent customer service.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and being curious to learn, and demonstrate Apple’s inclusion and diversity values in daily activities.
• Help grow Apple’s business community and present effective business solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed