US-Pro

Apple • Omaha, NE

1d

About The Position

Apple Retail Pro is a highly knowledgeable and effective salesperson who uses expertise in Apple products and services, as well as competing offerings, to provide customized solutions. The role creates owners and builds brand loyalty through customer interactions, helps grow Apple’s business community, and presents business solutions. The Pro also drives technology knowledge and mentors the store team while contributing to an inclusive environment and demonstrating Apple’s values of inclusion and diversity.

Requirements

• Experience in retail, sales, or related work.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of outstanding sales and customer experience results in a retail, sales, or similar role.
• Ability to personalize and communicate solutions based on customer needs.
• Ability to resolve customer concerns through care, learning, and presentation skills.
• Ability to work in a fast-paced environment while often supporting multiple customers at once.
• Willingness to deepen understanding of Apple products and services and third-party products.
• Ability to educate the broader team by sharing knowledge, experiences, and insights.
• Ability to collaborate and motivate across the store and among key partners to achieve individual and team goals.

Responsibilities

• Demonstrate, sustain, and lead high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options.
• Stay informed about Apple offerings, Product Zone sales processes, and technology and consumer trends in the broader market.
• Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology outside Apple.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and remaining curious about others.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Help grow Apple’s business community and present effective business solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed