US-Pro

Apple•Fairfax, VA

7d•Onsite

About The Position

Apple Retail Pros deliver customized solutions by drawing on expertise in Apple products and services as well as competing offerings. They create product owners and build brand loyalty through customer interactions, help drive technology knowledge and mentor the store team, and grow Apple’s business community by presenting effective business solutions. Pros lead strong sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options. They stay current on Apple offerings, Product Zone sales processes, technology, and consumer trends. The role also includes maintaining accuracy, following guidance, supporting customers in other store areas as needed, and contributing to an inclusive workplace that reflects Apple’s values.

Requirements

Experience in retail, sales, or related work.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.
Ability to demonstrate knowledge of Apple products and services.
Track record of outstanding sales and customer experience results in a retail, sales, or similar role.
Ability to personalize and effectively communicate solutions based on customer needs.
Ability to solve customer concerns through care, learning, and presentation skills.
Ability to work in a fast-paced environment while often supporting multiple customers at the same time.
Willingness and ability to learn about Apple and third-party products and services.
Ability to support and educate the broader team and collaborate toward individual and team goals.

Responsibilities

Deliver top-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers about relevant purchasing options.
Provide customized solutions using knowledge of Apple products and services and competing offerings.
Help grow Apple’s business community and present effective business solutions.
Stay up to date on Apple offerings, Product Zone sales processes, and technology and consumer trends at Apple and in the broader market.
Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology.
Maintain accuracy and follow guidance.
Provide customer service and support in other store areas as needed.
Contribute to an inclusive environment, respect differences, and demonstrate Apple’s inclusion and diversity values.
Personalize and communicate solutions based on customer needs, and address concerns through care, learning, and presentation skills.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Collaborate with and motivate colleagues and key partners to achieve individual and team goals.