US-Pro

Apple•Germantown, TN

3d•Onsite

About The Position

Apple Retail Pros are highly knowledgeable and effective salespeople who use expertise in Apple products and services, competitors’ offerings, and technology trends to create customers who own Apple products and build brand loyalty. They provide customized solutions, deliver top-performing sales and service, identify ownership opportunities, present products and services, and educate customers about relevant purchasing options. Pros help grow Apple’s business community and are skilled at presenting effective business solutions. They also deepen store-wide technology knowledge by mentoring team members and sharing information about Apple offerings, purchase options, and current and emerging technology. The role includes maintaining accuracy, following guidance, supporting other areas of the store as needed, and contributing to an inclusive environment that reflects Apple’s values. The schedule is based on business needs and may include nights, weekends, and public holidays.

Requirements

Experience in retail, sales, or related work.
Demonstrated knowledge of Apple products and services.
A track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
Ability to personalize and communicate solutions effectively based on customer needs.
Ability to resolve customer concerns using care, learning, and presentation skills.
Ability to work in a fast-paced environment while often supporting multiple customers at once.
Ability to learn about Apple and third-party products and services to enhance the customer experience.
Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
Ability to collaborate and motivate across the store and among key partners to achieve goals.
Availability for a business-needs-based schedule that may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Responsibilities

Deliver high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options.
Provide customized solutions based on customer needs and knowledge of Apple products, services, competitors, and technology trends.
Stay current on Apple offerings, Product Zone sales processes, and technology and consumer trends in the broader market.
Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology outside Apple.
Help grow Apple’s business community by presenting effective business solutions.
Maintain accuracy and follow guidance.
Provide customer service and support in other store areas as needed.
Contribute to an inclusive environment by respecting differences, learning with curiosity, and demonstrating Apple’s inclusion and diversity values.
Share knowledge, experiences, and insights with the broader team.
Collaborate with and motivate store colleagues and key partners to achieve individual and team goals.