US-Business Pro

Apple•Broomfield, CO

About The Position

As a Business Pro in Apple Retail, you help businesses succeed by developing and growing relationships with high-potential business customers and maintaining those relationships to build loyalty. The role calls for strong business and sales acumen, knowledge of Apple products and services, and familiarity with key Small Medium Business (SMB) industries, business challenges, and trends in the local community. You serve as a business-solutions expert and resource for the broader team, mentoring colleagues and helping integrate business into Apple Retail’s culture. In partnership with leadership and cross-functional partners, you connect customers with Apple and third-party products and solutions that support their businesses. You help deliver a seamless customer experience and contribute to an inclusive environment that reflects Apple’s values.

Requirements

Experience in retail or sales, or related work experience.
Extensive experience with business solutions using Apple products and services.
Proficiency in the local language, written and spoken; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.
Ability to communicate effectively and tailor communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions, including under tight deadlines and pressure.
Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
Excellent organizational and process management skills, ability to set priorities, and responsiveness to customer requests.
Excellent learning, negotiation, interpersonal, and customer service skills.
Ability to learn, navigate, and use new tools and systems.

Nice To Haves

A track record of strong performance and results in technology or business solutions sales.
Advanced Apple expertise in mobility adoption and business transformation, along with general knowledge of key SMB industries, technology trends, and challenges.

Responsibilities

Develop and grow relationships with high-potential business customers, maintaining those relationships to build loyalty.
Proactively engage Apple Retail Business customers, understand their needs, identify ownership opportunities, present products and services, and explain relevant purchasing options.
Showcase Apple technology and help customers discover Apple and third-party products and solutions for their businesses and their customers and employees.
Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events, identifying and recommending offerings that fit customers’ business needs.
Partner with leadership and cross-functional partners to transition accounts according to the account engagement strategy and create a seamless customer experience.
Plan and forecast business performance through account management, pipeline building, and opportunity management, using CRM and other tools.
Maintain mastery of Retail Business programs and offerings and comply with policies and procedures.
Perform other tasks as needed, including customer service and support in the line of business.
Contribute to an inclusive environment by respecting differences, remaining curious, and demonstrating Apple’s inclusion and diversity values in daily activities.