US-Business Pro

Apple•Colorado Springs, CO

About The Position

As a Business Pro in Apple Retail, you help businesses succeed by developing and growing relationships with high-potential business customers and building loyalty through ongoing engagement. You use business and sales acumen and knowledge of Apple products and services, small and medium business (SMB) industries, business challenges, and local trends to connect customers with relevant tools and solutions. You serve as a business-solutions expert and mentor for the broader team, helping integrate business into Apple Retail’s culture. In partnership with leadership and cross-functional partners, you identify opportunities, manage accounts and pipelines, and create a seamless customer experience. You also contribute to an inclusive environment and demonstrate Apple’s values of inclusion and diversity in your daily work.

Requirements

Experience in retail or sales, or related work experience.
Extensive experience with business solutions involving Apple products and services.
Proficiency in the local language, both written and spoken; sign language is supported.
A track record of strong performance and results in technology or business-solutions sales.
Ability to communicate effectively and tailor communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
Excellent organizational and process-management skills, ability to set priorities, and responsiveness to customer requests.
Excellent learning, negotiation, interpersonal, and customer-service skills.
Advanced Apple expertise in mobility adoption and business transformation, with general knowledge of key SMB industries, technology trends, and challenges.
Ability to learn, navigate, and use new tools and systems.

Responsibilities

Develop and grow relationships with high-potential business customers and maintain those relationships to build loyalty.
Proactively engage Apple Retail business customers, understand their needs, identify ownership opportunities, present products and services, and educate them about relevant purchasing options.
Showcase Apple technology and explain how Apple and third-party products and solutions can support businesses and benefit their customers and employees.
Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events, recommending offerings suited to customers’ business needs.
Partner with leadership and cross-functional partners to transition accounts in line with the account engagement strategy and help deliver a seamless customer experience.
Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management using CRM and other tools.
Maintain mastery of Retail Business programs and offerings and comply with applicable policies and procedures.
Perform other tasks as needed, including customer service and support within the line of business.
Contribute to an inclusive environment by respecting differences, remaining curious, and demonstrating Apple’s values of inclusion and diversity.
Attend work reliably as scheduled and work a schedule based on business needs, which may include nights, weekends, and public holidays, subject to local laws and approved accommodations.