US-Business Pro

Apple•Lone Tree, CO

About The Position

Apple Retail is where Apple’s expertise comes together to help people do what they love through an only-at-Apple experience. As a Business Pro, you are part of a team dedicated to helping businesses succeed by developing relationships with high-potential business customers and building loyalty. The role requires strong business and sales acumen, knowledge of Apple products and services, familiarity with key Small Medium Business (SMB) industries, and awareness of business challenges and trends in the local community. The Business Pro serves as a business-solutions expert and mentor for the broader team, helping integrate business into Apple Retail’s culture. In partnership with leadership and cross-functional teams, you connect customers with Apple and third-party products and solutions that support their businesses and benefit their customers and employees. You engage business customers, understand their needs, identify ownership opportunities, present products and services, and explain relevant purchasing options. You also support business sessions, briefings, workshops, and events; manage account transitions; and plan and forecast performance using account management, pipeline building, opportunity management, CRM, and other tools. The role includes maintaining mastery of Retail Business programs and following applicable policies and procedures, providing customer service and support as needed, and contributing to an inclusive environment that reflects Apple’s values.

Requirements

Experience in retail, sales, or related work.
Extensive experience with business solutions using Apple products and services.
Proficiency in the local language, written and spoken; sign language is supported.
A track record of strong performance and results in technology or business-solutions sales.
Ability to communicate effectively and adapt communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
Excellent organizational and process-management skills, ability to set priorities, and responsiveness to customer requests.
Excellent learning, negotiation, interpersonal, and customer-service skills.
Ability to learn, navigate, and use new tools and systems.

Nice To Haves

Advanced Apple expertise in mobility adoption and business transformation.
General knowledge of key SMB industries, technology trends, and business challenges.

Responsibilities

Develop and grow relationships with high-potential business customers and build loyalty by maintaining those relationships.
Engage business customers and showcase Apple technology and relevant third-party products and solutions.
Understand customer needs, identify ownership opportunities, present products and services, and educate customers about relevant ways to buy.
Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events by identifying and recommending offerings suited to customers’ business needs.
Partner with leadership and cross-functional partners to transition accounts in line with the account engagement strategy and support a seamless customer experience.
Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management using CRM and other tools.
Maintain process mastery of Retail Business programs and offerings and comply with policies and procedures.
Perform other tasks as needed, including customer service and support in the line of business.
Contribute to an inclusive environment by respecting differences, learning with curiosity, and demonstrating Apple’s inclusion and diversity values.
Reliably attend work as scheduled and work a schedule based on business needs, which may include nights, weekends, and public holidays.