US-Business Pro

Apple•Colorado Springs, CO

About The Position

As a Business Pro in Apple Retail, you help businesses succeed by developing relationships with high-potential business customers and building loyalty through ongoing engagement. You use business and sales acumen, knowledge of Apple products and services, and an understanding of small and medium business (SMB) industries, challenges, and local trends to connect customers with tools and solutions that support their businesses. You also serve as a resource and mentor to the broader team and help integrate business into Apple Retail’s culture. You engage business customers by demonstrating Apple and third-party products and solutions, understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchase options. You collaborate on business sessions, briefings, workshops, and events; partner with leadership and cross-functional teams on account transitions; and plan and forecast business performance using account management, pipeline building, opportunity management, CRM, and other tools. You maintain knowledge of Retail Business programs and offerings and contribute to an inclusive environment that reflects Apple’s values.

Requirements

Available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and any approved accommodations.
Experience in retail or sales, or related work experience.
Extensive experience with business solutions using Apple products and services.
Proficiency in the local language, both written and spoken; sign language is supported.

Nice To Haves

A track record of strong performance and results in technology or business solutions sales.
Ability to communicate effectively and tailor communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
Excellent organizational and process management skills, ability to set priorities, and responsiveness to customer requests.
Excellent learning, negotiation, interpersonal, and customer service skills.
Advanced Apple expertise in mobility adoption and business transformation, with general knowledge of key SMB industries, technology trends, and challenges.
Ability to learn, navigate, and use new tools and systems.

Responsibilities

Establish and engage business customers by showcasing technology and explaining how Apple and third-party products and solutions can support their businesses and enrich the lives of their customers and employees.
Proactively provide excellent service to Apple Retail Business customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating them about relevant ways to buy.
Serve as the go-to expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events, recommending offerings suited to customers’ business needs.
Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy and support a seamless customer experience.
Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using CRM and other tools.
Maintain process mastery of Retail Business programs and offerings to ensure compliance with policies and procedures.
Perform other tasks as needed, including providing customer service and support in the line of business.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.