US-Business Pro

Apple•Lone Tree, CO

About The Position

As a Business Pro at Apple Retail, you help businesses succeed by developing relationships with high-potential business customers and maintaining those relationships to build loyalty. You use strong business and sales acumen, along with knowledge of Apple products and services, SMB industries, business challenges, and local trends, to connect customers with tools and solutions that support their businesses. You also serve as a resource and mentor for the broader team and help integrate business into Apple Retail’s culture. You engage business customers, understand their needs, identify ownership opportunities, present products and services, and explain relevant ways to buy. You collaborate on business sessions, briefings, workshops, and events; partner with leadership and cross-functional teams to manage account transitions; and plan and forecast business performance through account management, pipeline building, and opportunity management. You use CRM and other tools, maintain mastery of Retail Business programs and procedures, provide customer service and support as needed, and contribute to an inclusive environment that reflects Apple’s values.

Requirements

Experience in retail, sales, or related work.
Extensive experience with business solutions using Apple products and services.
Proficiency in the local language, both written and spoken; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and to reliably attend work as scheduled, subject to local laws and approved accommodations.

Nice To Haves

A track record of strong performance and results in technology or business solutions sales.
Ability to communicate effectively and tailor communication style to different audiences.
Ability to work in a fast-paced environment and make timely decisions, including under tight deadlines and pressure.
Ability to build rapport and work effectively with internal and external customers, including business owners and executives.
Strong organizational and process management skills, prioritization, and responsiveness to customer requests.
Strong learning, negotiation, interpersonal, and customer service skills.
Advanced Apple expertise in mobility adoption and business transformation, and general knowledge of key SMB industries, technology trends, and challenges.
Ability to learn, navigate, and use new tools and systems.

Responsibilities

Engage business customers and showcase Apple technology and third-party products and solutions that support their businesses and benefit their customers and employees.
Understand business customers’ needs, identify ownership opportunities, present products and services, and educate customers on relevant purchasing options.
Provide excellent customer service to Apple Retail Business customers.
Serve as an expert on business solutions and mentor the team on business customer needs and solutions.
Collaborate in business sessions, briefings, workshops, and events, recommending offerings suited to customers’ business needs.
Partner with leadership and cross-functional partners to transition accounts according to the account engagement strategy and support a seamless customer experience.
Plan and forecast business performance through account management, pipeline building, and opportunity management, using CRM and other tools.
Maintain mastery of Retail Business programs and offerings and comply with policies and procedures.
Perform other tasks as needed, including customer service and support in the line of business.
Contribute to an inclusive environment by respecting differences, learning from others, and demonstrating Apple’s inclusion and diversity values.