US-Pro

Apple • Fairfax, VA

8d • Onsite

About The Position

Apple Retail’s Pro is a highly knowledgeable and effective salesperson who provides customized solutions using expertise in Apple products and services as well as competitors’ offerings. The role creates product owners and builds brand loyalty through customer interactions, drives technology knowledge, mentors the store team, grows Apple’s business community, and presents effective business solutions.

The Pro leads high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchasing options. They stay current on Apple offerings, Product Zone sales processes, technology, and consumer trends. They mentor leaders and team members on Apple products and services, purchase options, and current and emerging technology beyond Apple, while maintaining accuracy and following guidance. The role may also provide customer service and support in other areas of the store. The Pro contributes to an inclusive environment, respects differences, remains curious, and demonstrates Apple’s values of inclusion and diversity in daily work.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of outstanding sales and customer experience results in a retail, sales, or similar role.
• Ability to personalize and effectively communicate solutions based on customer needs.
• Ability to resolve customer concerns through care, learning, and presentation skills.
• Ability to work in a fast-paced environment while often supporting multiple customers at once.
• Willingness to learn about and deepen understanding of Apple products and services and third-party products.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
• Ability to collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Responsibilities

• Lead high-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and educating customers on ways to buy products.
• Stay up to date on Apple offerings, Product Zone sales processes, and technology and consumer trends at Apple and in the broader market.
• Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology outside Apple.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple’s values of inclusion and diversity.
• Grow Apple’s business community and present effective business solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed