US-Creative Pro

Apple•Bethesda, MD

About The Position

As a Creative Pro in Apple Retail, you advocate Apple’s ecosystem to customers, the store team, and the broader community. You facilitate learning that helps people understand the possibilities of Apple technology and inspires customers to discover, own, and love Apple products. You promote and deliver engaging Today at Apple sessions and programming, encourage active participation, and help create an inclusive environment where everyone can do their best work.

Requirements

Experience in retail or sales, or related work experience.
Experience training or mentoring peers on products and sales capabilities.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

Ability to connect with customers through storytelling and adapt facilitation styles to different audiences, learning styles, group sizes, and settings.
Understanding of the benefits of the Apple ecosystem and ability to influence others to see those benefits.
Ability to work collaboratively, with shared responsibility and accountability.
Ability to work in a fast-paced environment and balance multiple priorities.
A deep and genuine connection to Apple’s focus on delivering an excellent customer experience.
Curiosity and openness to learning from others and helping each other grow.

Responsibilities

Promote and deliver engaging Today at Apple sessions about Apple products and services, encouraging customer participation and team engagement.
Generate excitement and enthusiasm for Apple products and services through Today at Apple programming and events.
Identify customer interests and local community needs, and connect people to relevant programming and activities throughout the store.
Support learning opportunities for peers and serve as the store’s facilitation subject matter expert.
Mentor and train Today at Apple team members to develop their knowledge and skills.
Recommend solutions that meet customer needs and help create product owners.
Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience.
Maintain knowledge of new products, technologies, and trends to facilitate relevant sessions.
Demonstrate familiarity with internal support resources for customers seeking to expand their technical knowledge.
Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting differences and remaining curious about others.
Demonstrate Apple’s values of inclusion and diversity in daily activities.