US-Pro

Apple • Germantown, TN

4d • Onsite

About The Position

As a Pro at Apple Retail, you are a highly knowledgeable and effective salesperson who offers customized solutions using expertise in Apple products and services as well as competing products. You create owners and build brand loyalty through customer interactions, help drive technology knowledge, and mentor the store team. You also help grow Apple’s business community and present effective business solutions.

The role involves delivering top-performing sales and service by understanding customer needs, identifying ownership opportunities, presenting products and services, and explaining relevant purchase options. You stay current on Apple offerings, Product Zone sales processes, and technology and consumer trends in the broader market. You mentor store leaders and team members on Apple offerings, purchase options, and current and emerging technology. You maintain accuracy, follow guidance, assist with customer service and support in other store areas as needed, and contribute to an inclusive environment that reflects Apple’s values of inclusion and diversity.

Requirements

• Experience in retail or sales, or related work experience.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Nice To Haves

• Knowledge of Apple products and services.
• A track record of producing outstanding sales and customer experience results in a retail, sales, or similar role.
• Ability to personalize and effectively communicate solutions based on customer needs.
• Ability to resolve customer concerns through care, learning, and presentation skills.
• Ability to work in a fast-paced environment, often supporting multiple customers at the same time.
• Willingness to learn about and deepen understanding of Apple products and services and third-party products.
• Ability to support and educate the broader team by sharing knowledge, experiences, and insights.
• Ability to collaborate and motivate across the store and among key partners to achieve individual and overall team goals.

Responsibilities

• Understand customer needs, identify ownership opportunities, present products and services, and educate customers on relevant ways to buy products.
• Demonstrate, sustain, and lead high-performing sales and service for Apple customers.
• Stay up to date on Apple offerings, Product Zone sales processes, and technology and consumer trends at Apple and in the broader market.
• Mentor store leaders and team members on Apple products and services, purchase options, and current and emerging technology.
• Maintain accuracy and follow guidance.
• Provide customer service and support in other areas of the store as needed.
• Contribute to an inclusive environment by respecting differences and remaining curious to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Help grow Apple’s business community and present effective business solutions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed