Pro Shop Sales Associate

Banner House at T Bar M•Dallas, TX

About The Position

The Pro Shop Sales Associate delivers an exceptional shopping experience for members and guests at the Pro Shop at Banner House at T Bar M. The role assists customers with product selection, processes sales transactions, maintains organized inventory, and keeps the shop clean and inviting. The associate provides personalized service, stays informed about tennis, pickleball, and fitness trends, and supports the Retail and Pro Shop Manager and Supervisor in achieving sales goals.

Requirements

At least 1 year of experience in retail sales; luxury, hospitality, or private club experience is preferred.
Strong knowledge of tennis and fitness equipment and apparel, and a passion for health and wellness.
Excellent customer service and communication skills, with the ability to engage professionally with members and guests.
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Proficiency in managing POS systems, inventory tracking, and sales reporting.
Ability to stay current with industry trends and source relevant, in-demand products.
Commitment to maintaining a welcoming, high-quality retail experience.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Experience in a luxury, hospitality, or private club environment.

Responsibilities

Greet and assist members and guests, recommend products, and provide personalized shopping experiences.
Stay informed about tennis, pickleball, and fitness equipment and apparel trends to support customer purchasing decisions.
Process sales accurately through the POS system, handle cash and credit card transactions, and provide receipts and required documentation.
Monitor stock levels, restock shelves, and conduct inventory checks.
Maintain organized, visually appealing product displays and keep the shop clean, well-stocked, and inviting.
Assist with pro shop promotions and sales events, including preparations for tournaments and special member events.
Handle returns and exchanges professionally in accordance with club policies.
Collaborate with the Retail and Pro Shop Manager and other staff to achieve sales targets and provide a seamless shopping experience.
Follow security procedures and report discrepancies or suspicious activity to management.
Support the Retail and Pro Shop Manager and Supervisor with additional tasks that contribute to shop operations.