Pro Services Manager

Floor & Decor • Lowell, AR

7d

About The Position

The Pro Services Manager provides leadership for the Pro business within an assigned sales territory, driving sales growth and profitability through appropriate marketing and sales methods and strong account relationships. The role monitors key performance indicators for professional customers and works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial plans. It reviews Pro customer satisfaction results and uses customer perspectives to guide local decisions and strategies that improve competitiveness.

The position develops new business through prospecting, customer visits, sales presentations, proposals, and follow-up. It collaborates with company and location management and with sales, operations, and marketing teams to develop pricing, business strategies, campaigns, and sales efforts. The role also builds customer satisfaction and referrals, maintains prospect records, and participates in training and promotional activities.

The role requires frequent travel throughout the assigned territory, including air and car travel. The employee may occasionally work in a warehouse environment around moving vehicles, where noise is typically moderate to noisy. Physical demands are classified as Medium Work, including occasionally exerting 20–50 pounds of force, frequently exerting 10–25 pounds, and constantly exerting up to 10 pounds to move objects. The employee often handles or feels objects with their hands and fingers and occasionally stands, walks, reaches, climbs or balances, and stoops, kneels, crouches, or crawls.

Requirements

• Three years of outside sales experience; retail industry experience preferred.
• Demonstrated sales and business development skills.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organizational, and time-management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills and ability to deliver executive-level presentations.
• Ability to be an effective team member and handle project assignments responsibly.
• Excellent customer service skills and a results-oriented approach.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to travel daily throughout the assigned area to call on existing customers and prospect for new business.
• Ability to make frequent air and car trips.
• Ability to meet the stated Medium Work physical demands, including lifting, carrying, pushing, pulling, handling objects, and occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Retail industry experience.

Responsibilities

• Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain a current list of prospects in the company-specified electronic database.
• Develop pricing and business development strategies with, and under the direction of, company and/or location management.
• Work with sales, operations, and marketing to focus efforts on developed and internet leads and to develop campaigns that maximize sales.
• Participate in trade associations and trade shows and assist with other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads; identify buyer influences and timing issues; monitor prospects’ contract calendars; and prepare lead-status and other required reports.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction and develop strong referrals.
• Develop and submit proposals and responses to prospective clients’ RFQs and RFPs after obtaining pricing and specifications approval from management as appropriate.
• Enhance and maintain business development skills by participating in assigned training programs.
• Monitor professional-customer performance indicators and work with designated leaders to meet or exceed financial plans.
• Review Pro customer satisfaction results and use them to inform local decisions and strategies.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed