Pro Services Manager

Floor & Decor • Lowell, AR

5d

About The Position

The Pro Services Manager provides leadership for the Pro business within a designated sales territory. The role drives sales growth and profitability through appropriate marketing and sales methods, account relationship building, and monitoring key performance indicators for professional customers. The manager works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial performance plans, reviews customer satisfaction results, and uses customer feedback to inform local decisions and strategies that strengthen the business’s competitive position.

The position involves ongoing prospecting and business development, including maintaining prospect records, analyzing local markets, developing pricing and sales strategies with management, coordinating sales efforts with company departments, and making presentations and proposals to prospective customers. It also requires regular customer follow-up, participation in promotional and trade activities, and frequent travel throughout the assigned territory. The role may involve occasional exposure to a warehouse environment and moving vehicles, with medium physical demands.

Requirements

• Three years of outside sales experience; retail industry experience is preferred.
• Demonstrated sales and business development skills.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organizational, and time-management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills and ability to deliver executive-level presentations.
• Ability to work effectively as a team member and handle project assignments responsibly.
• Excellent customer service skills and a results-oriented approach.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to travel daily throughout the assigned area to call on existing customers and prospect for new business.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to use hands and fingers to handle or feel objects; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Retail industry experience.

Responsibilities

• Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain an up-to-date electronic database of prospects as specified by the company.
• Develop pricing and business development strategies in collaboration with, and under the direction of, company and/or location management.
• Coordinate with sales, operations, and marketing to focus sales efforts on developed and internet leads and to develop campaigns that maximize sales efforts.
• Participate in trade associations and trade shows and assist with other promotional efforts.
• Analyze the local market to identify market opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads; identify buyer influences and timing issues; monitor prospects’ contract calendars; and prepare lead-status and other required reports.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Services Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction with services and develop strong referrals.
• Develop and submit proposals and responses to prospective clients’ RFQs and RFPs after obtaining pricing and specifications approval from management as appropriate.
• Enhance and maintain business development skills by participating in assigned training programs.
• Monitor key performance indicators for assigned professional customers and work with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial performance plans.
• Review Pro customer satisfaction results and use customer perspectives to guide local decisions and strategies.
• Travel throughout the assigned area to call on existing customers and prospect for new customers.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off beginning on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed