Pro Services Manager

Floor & Decor • Easttown Township, PA

6d • $17

About The Position

The Pro Services Manager leads the Pro business within an assigned sales territory, driving sales growth and profitability through marketing and sales strategies and account relationship building. The role monitors key performance indicators for professional customers and works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial plans. It also reviews customer satisfaction results and uses those insights to inform local decisions and strategies that strengthen the business’s competitive position.

The position involves prospecting, developing leads and proposals, making sales presentations, soliciting orders, and maintaining client relationships. It requires daily travel throughout the assigned area to serve existing customers and identify new business. Frequent air and car travel may be required. The employee may occasionally work in a warehouse environment around moving vehicles, where noise is typically moderate to noisy.

Requirements

• Three years of outside sales experience; retail industry experience is preferred.
• Demonstrated sales and business development skills.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organizational, and time-management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills and ability to deliver executive-level presentations.
• Ability to be an effective team member and handle project assignments responsibly.
• Excellent customer service skills and a results-oriented approach.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to travel daily throughout the assigned area; frequent air and car travel is required.
• Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to use hands and fingers to handle or feel; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

• Retail industry experience.

Responsibilities

• Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain an electronic database of prospects as specified by the company.
• Develop pricing and business development strategies in collaboration with and under the direction of company or location management.
• Coordinate with sales, operations, and marketing teams on developed and internet leads and on campaigns to maximize sales efforts.
• Participate in trade associations and trade shows and assist with other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and associated buyers.
• Follow up on referrals and self-generated leads; identify buyer influences and timing issues; monitor prospects’ contract calendars; and prepare lead-status and other required reports.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Services Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction and develop strong referrals.
• Develop and submit proposals and responses to prospective clients’ RFQs and RFPs after obtaining management approval of pricing and specifications as appropriate.
• Enhance and maintain business development skills by participating in assigned training programs.
• Travel throughout the assigned area to call on existing customers and prospect for new customers.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed