Pro Services Manager

Floor & Decor • Devon, PA

5d

About The Position

The Pro Services Manager provides leadership for the Pro business within an assigned sales territory, driving sales growth and profitability through marketing and sales methods and account relationship building. The role monitors key performance indicators for assigned professional customers and works with the Chief Executive Merchant and Regional Pro Services Manager to meet or exceed financial plans. It also reviews Pro customer satisfaction results and uses customer feedback to guide local decisions and strategies that improve the company’s competitive position.

The position involves prospecting and developing new business, managing leads and customer information, preparing sales proposals, and coordinating with management and sales, operations, and marketing teams. The manager travels throughout the assigned territory to call on current and prospective customers. Frequent travel, including air and car travel, is required. The role may involve occasional exposure to a warehouse environment and moving vehicles, with a typically moderate-to-noisy noise level.

The physical demands are classified as medium work: occasionally exerting 20–50 pounds of force, frequently exerting 10–25 pounds, and constantly exerting up to 10 pounds to move objects. The employee often handles or feels objects with the hands and fingers and may occasionally stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.

Requirements

• Three years of outside sales experience; retail industry experience is preferred.
• Demonstrated sales and business development skills.
• Ability to analyze sales data and develop recommendations and solutions.
• Excellent planning, organizational, and time-management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Persuasive oral and written communication skills, including the ability to deliver executive-level presentations.
• Ability to be an effective team member and handle project assignments responsibly.
• Excellent customer service skills and a results-oriented approach.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Ability to travel daily throughout the assigned area to solicit business from existing and prospective customers.
• Ability to meet the stated physical demands of medium work.

Nice To Haves

• Retail industry experience.

Responsibilities

• Continuously prospect for new clients through telephone solicitation, in-store sales, and occasional outside sales.
• Maintain a current list of prospects in the company’s electronic database.
• Develop pricing and business development strategies with and under the direction of company or location management.
• Coordinate with sales, operations, and marketing to focus on developed and internet leads and develop campaigns that maximize sales efforts.
• Participate in trade associations and trade shows and assist with other promotional efforts.
• Analyze the local market to identify opportunities, prospective companies, and prospective buyers.
• Follow up on referrals and self-generated leads; identify buyer influences and timing issues; monitor prospects’ contract calendars; and prepare lead-status and other required reports.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Services Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess satisfaction with services and develop strong referrals.
• Develop proposals and responses to prospective clients’ RFQs and RFPs after obtaining management approval of pricing and specifications as appropriate.
• Enhance business development skills by participating in assigned training programs.
• Travel throughout the assigned area to call on existing customers and prospect for new customers.
• Meet or exceed financial performance plans in coordination with the Chief Executive Merchant and Regional Pro Services Manager.
• Review Pro customer satisfaction results and use them to inform local decisions and strategies.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays and a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed